MCQs on Managing Quality & Standards

Which of the following is NOT a primary focus of ISO 9000 series standards?

• Documentation

• Customer Satisfaction

• Audits

• Corrective Action

ISO 9001:2015 emphasizes the importance of:

• Flexibility in product design

• Strong customer focus

• Legal compliance only

• Cost efficiency

The principal themes of ISO 9000 include all EXCEPT:

• Quality assessment

• Documentation

• Audits

• Corrective Action

Which COBIT process specifically deals with managing quality?

• P01

• P04

• P08

• P12

In quality management, 'Records' serve as:

• Processes for quality assurance

• Examples of practices

• Evidence of completed actions

• Corrective procedures

What is the main difference between quality assurance and quality control?

• Quality assurance provides confidence, while quality control focuses on requirements.

• Quality control is strategic, while quality assurance is operational.

• Quality control is proactive, and quality assurance is reactive.

• Quality assurance is product-focused, while quality control is process-focused.

Which of the following ISO standards can be certified for quality management?

• ISO 9000

• ISO 27001

• ISO 9001

• ISO 14001

According to the notes, internal audits are primarily conducted to:

• Check compliance with external laws

• Evaluate internal quality management gaps

• Increase production efficiency

• Monitor employee performance

Which area is NOT critical to an institutional process for managing applications and infrastructure?

• Documentation

• Procedures for IT Operations

• Equipment design

• Testing and validation

In the ISO 9001 framework, the responsibility for maintaining the effectiveness of the quality management system lies with:

• Quality Managers

• Employees

• Top Management

• IT Consultants