When delivering room service, what is the first thing you should do upon arriving at the guest's door?

Room Service Best Practices Quiz

Quiz
•
Hospitality and Catering
•
University
•
Medium
Wayan Renes
Used 4+ times
FREE Resource
50 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Knock on the door and announce, "Room service!"
Leave the tray in front of the door and walk away.
Call the guest from the hallway and ask them to come outside.
Knock on the door, introduce yourself, and wait for permission to enter.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is the most appropriate way to serve food to a guest?
Place the tray on the guest's bed.
Politely ask where they would like the food to be placed.
Leave the tray at the door without entering the room.
Arrange the food without consulting the guest.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If a guest requests an item that is not on the menu, what should you do?
Inform them that it's not available and suggest something similar.
Politely decline their request.
Inform them you will check with the kitchen and follow up.
Ignore the request and proceed with their existing order.
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When is the best time to present the guest with the bill?
As soon as you enter the room.
After the guest has had time to inspect the order.
Before placing the food down.
After leaving the room.
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How should you handle a guest complaint about the temperature of the food?
Apologize and offer to replace the item with a freshly prepared one.
Inform the guest that the food was prepared correctly.
Suggest they adjust the temperature themselves.
Ignore the complaint.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What type of room service menu offers a variety of dishes with individual prices for each item?
Set Menu
À la carte Menu
Buffet Menu
Table d'hôte Menu
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which type of menu provides a pre-set meal with a fixed number of courses for a fixed price?
À la carte Menu
Buffet Menu
Table d'hôte Menu
Chef's Special Menu
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