The Reception and Maintaining a Work Diary

The Reception and Maintaining a Work Diary

9th Grade

99 Qs

quiz-placeholder

Similar activities

QUIZZ AIJ XII - Latihan PTS Semester Ganjil 2020

QUIZZ AIJ XII - Latihan PTS Semester Ganjil 2020

KG - Professional Development

100 Qs

PreTest Informatika 1

PreTest Informatika 1

9th - 12th Grade

100 Qs

PAE - Spring final Review

PAE - Spring final Review

9th - 12th Grade

94 Qs

Google Basics, Classroom, Drive, Docs & Sheets Review

Google Basics, Classroom, Drive, Docs & Sheets Review

9th - 12th Grade

100 Qs

PENGINGAT EXCEL KELAS 9

PENGINGAT EXCEL KELAS 9

9th - 12th Grade

102 Qs

POWER AV.5

POWER AV.5

1st - 12th Grade

100 Qs

Digital Literacy FInal Exam

Digital Literacy FInal Exam

9th Grade

100 Qs

javascript

javascript

KG - University

100 Qs

The Reception and Maintaining a Work Diary

The Reception and Maintaining a Work Diary

Assessment

Quiz

Computers

9th Grade

Practice Problem

Easy

Created by

Aneez Manuels

Used 1+ times

FREE Resource

AI

Enhance your content in a minute

Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...

99 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the primary function of a receptionist?

Manage finances

Answer phone calls

Greet clients

Conduct meetings

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which skill is essential for effective reception work?

Graphic design

Multitasking

Coding

Legal knowledge

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How should a receptionist respond to an angry client?

Ignore them

Listen and empathize

Argue back

Transfer them to a manager immediately

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When answering the phone, what should a receptionist do first?

Put the caller on hold

Identify the company

Ask for the caller's name

Transfer the call

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should a receptionist do if a client arrives early for their appointment?

Tell them to wait outside

Seat them if possible

Ignore them

Cancel their appointment

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A professional greeting should include:

Hey, what's up?

Good morning/afternoon, welcome to [Company Name].

Yo!

What's going on?

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is an indicator of excellent customer service in the reception area?

Being dismissive

Making eye contact

Interrupting the client

Using jargon

Create a free account and access millions of resources

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

Already have an account?