The Reception and Maintaining a Work Diary

The Reception and Maintaining a Work Diary

9th Grade

99 Qs

quiz-placeholder

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The Reception and Maintaining a Work Diary

The Reception and Maintaining a Work Diary

Assessment

Quiz

Computers

9th Grade

Easy

Created by

Aneez Manuels

Used 1+ times

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99 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the primary function of a receptionist?

Manage finances

Answer phone calls

Greet clients

Conduct meetings

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which skill is essential for effective reception work?

Graphic design

Multitasking

Coding

Legal knowledge

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How should a receptionist respond to an angry client?

Ignore them

Listen and empathize

Argue back

Transfer them to a manager immediately

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When answering the phone, what should a receptionist do first?

Put the caller on hold

Identify the company

Ask for the caller's name

Transfer the call

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should a receptionist do if a client arrives early for their appointment?

Tell them to wait outside

Seat them if possible

Ignore them

Cancel their appointment

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A professional greeting should include:

Hey, what's up?

Good morning/afternoon, welcome to [Company Name].

Yo!

What's going on?

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is an indicator of excellent customer service in the reception area?

Being dismissive

Making eye contact

Interrupting the client

Using jargon

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