New Patient Workflow Quiz

New Patient Workflow Quiz

Professional Development

10 Qs

quiz-placeholder

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New Patient Workflow Quiz

New Patient Workflow Quiz

Assessment

Quiz

Other

Professional Development

Hard

Created by

Matthew Chou

FREE Resource

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 20 pts

What is included in the Schedule Readiness Checklist?

Correct Context

Patient's medical history

Doctor's availability

Patient's preferences

2.

MULTIPLE CHOICE QUESTION

30 sec • 20 pts

What should you do if the patient is not interested in being seen in your department?

Send a reminder

Cancel the Appointment Request

Schedule the appointment anyway

Ignore the patient

3.

MULTIPLE CHOICE QUESTION

30 sec • 20 pts

What should you do if you do not reach the patient after 1 business day?

Send the ticket

Defer the ticket

Cancel the appointment

Schedule the appointment

4.

MULTIPLE CHOICE QUESTION

30 sec • 20 pts

What action is taken if a referral appears in WQ after the final attempt?

Make an outbound call

Release MyChart Ticket

Send letter to referring clinician via ApeX

Do nothing

5.

MULTIPLE CHOICE QUESTION

30 sec • 20 pts

What should be done for a discharge third attempt?

Release MyChart Ticket

Make an outbound call

Send a letter via ApeX

Do nothing

6.

MULTIPLE CHOICE QUESTION

30 sec • 20 pts

What do you put after the third attempt for a discharge referral?

Final Attempt

Tag as “Outreach Attempts Complete”

For inactive patients release MyChart Activation first and then scheduling ticket

No specific note

7.

MULTIPLE SELECT QUESTION

45 sec • 20 pts

What should be done if a referral appears in WQ after the final attempt?

Make an outbound call

Tag as "Outreach Attempts Complete"

Send letter to referring clinician via ApeX

Defer the appointment request

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