What is included in the Schedule Readiness Checklist?

New Patient Workflow Quiz

Quiz
•
Other
•
Professional Development
•
Hard

Matthew Chou
FREE Resource
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 20 pts
Correct Context
Patient's medical history
Doctor's availability
Patient's preferences
2.
MULTIPLE CHOICE QUESTION
30 sec • 20 pts
What should you do if the patient is not interested in being seen in your department?
Send a reminder
Cancel the Appointment Request
Schedule the appointment anyway
Ignore the patient
3.
MULTIPLE CHOICE QUESTION
30 sec • 20 pts
What should you do if you do not reach the patient after 1 business day?
Send the ticket
Defer the ticket
Cancel the appointment
Schedule the appointment
4.
MULTIPLE CHOICE QUESTION
30 sec • 20 pts
What action is taken if a referral appears in WQ after the final attempt?
Make an outbound call
Release MyChart Ticket
Send letter to referring clinician via ApeX
Do nothing
5.
MULTIPLE CHOICE QUESTION
30 sec • 20 pts
What should be done for a discharge third attempt?
Release MyChart Ticket
Make an outbound call
Send a letter via ApeX
Do nothing
6.
MULTIPLE CHOICE QUESTION
30 sec • 20 pts
What do you put after the third attempt for a discharge referral?
Final Attempt
Tag as “Outreach Attempts Complete”
For inactive patients release MyChart Activation first and then scheduling ticket
No specific note
7.
MULTIPLE SELECT QUESTION
45 sec • 20 pts
What should be done if a referral appears in WQ after the final attempt?
Make an outbound call
Tag as "Outreach Attempts Complete"
Send letter to referring clinician via ApeX
Defer the appointment request
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