Manage This LAP Test

1. Which of the following is the main purpose of management:

• 1. To obtain the needed resources

• 1. To reach a specific level of productivity

• 1. To accomplish the business’s goals

• 1. To create a pleasant working atmosphere

1. Why should managers know how to do the work of the workers they supervise?

• 1. To coordinate employees’ efforts

• 1. To establish a chain of command

• 1. To create a team spirit among employees

• 1. To have realistic expectations for workers

1. Avery, who manages a silk-screening and embroidery business, has set a goal of increasing sales by 15% in the next six months. To reach his goal, he has increased the business’s advertising budget. This is an example of the ______________ function of management.

• 1. planning

• 1. directing

• 1. organizing

• 1. controlling

1. What management function is being described in the following situation: David Thomas, a top-level manager, identifies jobs to be performed, assigns responsibility for them, establishes departments to handle the jobs, and determines how many and which employees mid-level managers will supervise.

• 1. Directing

• 1. Controlling

• 1. Planning

• 1. Organizing

1. Which management function is described in the following situation: Christy Chen determines the type of workers she needs, locates qualified applicants, selects those to be hired, and assigns the new hires to a work area.

• 1. Directing

• 1. Controlling

• 1. Staffing

• 1. Planning

1. Which management function is described in the following situation: James Crane has created a team atmosphere among the members of his sales department. When the team exceeded their monthly sales goal, James rewarded them with a celebratory dinner out and a 5% bonus.

• 1. Directing

• 1. Controlling

• 1. Planning

• 1. Organizing

1. A manager evaluates the production output of a department by checking it against the production goals for that time period. This is an example of the ______________ function of management.

• 1. planning

• 1. directing

• 1. organizing

• 1. controlling

1. A manager who helps an employee count the money in a cash drawer and prepare a bank deposit is demonstrating

• 1. natural talent.

• 1. technical skills.

• 1. creativity.

• 1. aggressive behavior.

1. What must managers be able to do if they want employees to understand the business’s goals and be productive?

• 1. Listen carefully.

• 1. Communicate clearly.

• 1. Ask questions.

• 1. Obtain feedback.

1. A small-business manager who considers how a one-person reduction in office staff could impact the rest of his/her company is demonstrating

• 1. technical skills.

• 1. interpersonal skills.

• 1. conceptual skills.

• 1. job-knowledge skills.