PST DAY 8

In Carrier Claims, what step should be taken when the Freight term is Prepay and Add Prepaid Collect?

• We, CSRs will file the carrier claim

• We would advise the customer to contact their carrier to file the claim.

• Forward the paperworks to [e-mail]

• None of the choices given

All are common reasons why their return/refund request wasn't received, EXCEPT:

• Warehouse hasn't received the product

• Customer's preferred invoice has been exhausted/used

• There was no purchase within 12 months

• All are correct

When doing a weight support, can we sort the information on the Shipping Transaction report by Master LPN and Item Name?

• TRUE

• FALSE

• MAYBE

When creating a new account for the customer, we don't need to exhaust all our options to search for an existing account instead, you can go ahead and create an account under multiple names.

• TRUE

• FALSE

• MAYBE

This happens when an ordered item was not delivered to the customer.

• Destroyed

• Damaged

• Shortages

• Return

When setting up a new account or modifying a customer's bill-to-address, advise the customer that they need to fill up a credit app form and send it to [e-mail]

• TRUE

• FALSE

• MAYBE

Do we seek assistance from the Account Maintenance team when we create an account for a customer that is under an organization?

• YES

• NO

• MAYBE

Do we seek assistance from the Account Maintenance team when we create an account for a customer is an individual?

• YES

• NO

• MAYBE

Is a Carrier claim is a legal demand by a shipper or consignees for financial reimbursement for loss or damage of goods?

• YES

• NO

• MAYBE

When supporting the weight support for Shortages, which type of Query Shipping Forms will you go to check the weight of the packages and the ISBNs in it?

• Order Organizer

• Pricing - Inquiry

• PSO Pack Components Inquiry

• Shipping Transaction - Inquiry