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PST DAY 10

Authored by Khylly Gines

English

Professional Development

Used 4+ times

PST DAY 10
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15 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

With Pearson+ Channel Subscription, are we allowed to process a refund?

YES

NO

MAYBE

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

During checkout, the customer will be advised that the Channel subscription renews automatically.

YES

NO

MAYBE

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does IA in Pearson+ IA means?

Independent Amount

Inclusive Access

International Agreement

Information Assurance

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Can you impersonate an account using FSSD?

YES

NO

MAYBE

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In FSSD, once you enter a customer's account profile, you can view:

Course sections a customer has enrolled into (for Revel or Standalone eTextbook)

Purchase transactions (including incomplete or failed purchases)

Products associated with the customer's purchases

All of the above

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Using FSSD, it is where you can find the title of the subscription, the Pearson+ subscription number, the date the subscription starts and expires and the Status of the subscription.

Identity

Telemetry

Enrollments

Entitlements

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Using FSSD, this tab is primarily be used by the Escalations team for Class size issues, we can pull a roster for a professor's course.

Identity

Telemetry

Enrollments

Entitlements

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