PST DAY 10

With Pearson+ Channel Subscription, are we allowed to process a refund?

• YES

• NO

• MAYBE

During checkout, the customer will be advised that the Channel subscription renews automatically.

• YES

• NO

• MAYBE

What does IA in Pearson+ IA means?

• Independent Amount

• Inclusive Access

• International Agreement

• Information Assurance

Can you impersonate an account using FSSD?

• YES

• NO

• MAYBE

In FSSD, once you enter a customer's account profile, you can view:

• Course sections a customer has enrolled into (for Revel or Standalone eTextbook)

• Purchase transactions (including incomplete or failed purchases)

• Products associated with the customer's purchases

• All of the above

Using FSSD, it is where you can find the title of the subscription, the Pearson+ subscription number, the date the subscription starts and expires and the Status of the subscription.

• Identity

• Telemetry

• Enrollments

• Entitlements

Using FSSD, this tab is primarily be used by the Escalations team for Class size issues, we can pull a roster for a professor's course.

• Identity

• Telemetry

• Enrollments

• Entitlements

It is a hierarchy or categories used to classify content by moving from broad categories to more specific ones.

• Taxonomy

• SMS CS Tool

• FSSD

• Zuora

Using FSSD, this part is where it provides customer browser data which is helpful for Tech Support.

• Identity

• Telemetry

• Enrollments

• Entitlements

With Pearson+ Channel Subscription, which of the duration is not offered?

• Monthly

• Quarterly

• Weekly

• Annually