Feedback

Which of the following is an example of informal feedback?

• Performance review

• Comment cards

• Formal meeting

• Annual report

Which of the following is an example of informal communication?

• Email newsletter

• Informal communication such as phone calls and conversations

• Company memo

• Training session

Which of the following is a form of informal feedback?

• Thank you letters, cards or emails

• Quarterly review

• Budget analysis

• Performance appraisal

Which of the following is an example of formal feedback?

• Call monitoring, coaching and observation

• Informal chat

• Casual meeting

• Friendly advice

Which of the following is an example of formal feedback?

• 360° feedback

• Personal opinion

• Unofficial note

• Gossip

Which of the following is an example of formal feedback?

• Surveys or feedback forms

• Random thoughts

• Unplanned discussion

• Off-the-record comment

Which of the following is an example of formal feedback?

• Questionnaires

• Spontaneous remark

• Unscheduled talk

• Side conversation

Which of the following is an example of formal feedback?

• Social media

• Private conversation

• Unofficial chat

• Personal message

Which of the following is an example of formal feedback?

• A) Emails

• B) Whisper

• C) Offhand comment

• D) Casual note

What is call monitoring in the context of customer service feedback?

• A process of recording and evaluating customer service calls to improve quality.

• A method of tracking customer purchases over the phone.

• A system for scheduling customer service representatives.

• A tool for managing customer service emails.