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Conflict Management Quiz

Authored by Leigh Heisel

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University

Used 2+ times

Conflict Management Quiz
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25 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is intrapersonal conflict?

Conflict between two individuals

Conflict within an individual

Conflict between two groups

Conflict within a group

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is NOT a type of conflict mentioned in the chapter?

Intrapersonal conflict

Interpersonal conflict

Intergroup conflict

International conflict

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is a common cause of conflict in organizations?

Abundance of resources

Clear communication

Task interdependence

Lack of goals

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which conflict-handling style is characterized by a high level of cooperation and low assertiveness?

Competing

Avoiding

Accommodating

Collaborating

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does BATNA stand for in negotiation?

Best Alternative to a Negotiated Agreement

Best Agreement to a Negotiated Alternative

Best Alternative to a Negotiated Arrangement

Best Agreement to a Negotiated Arrangement

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which phase of negotiation involves gathering information?

Bargaining

Presentation

Investigation

Closure

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the primary goal of the presentation phase in negotiation?

To gather information

To make concessions

To present your case

To close the deal

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