Conflict Management Quiz

What is intrapersonal conflict?

• Conflict between two individuals

• Conflict within an individual

• Conflict between two groups

• Conflict within a group

Which of the following is NOT a type of conflict mentioned in the chapter?

• Intrapersonal conflict

• Interpersonal conflict

• Intergroup conflict

• International conflict

What is a common cause of conflict in organizations?

• Abundance of resources

• Clear communication

• Task interdependence

• Lack of goals

Which conflict-handling style is characterized by a high level of cooperation and low assertiveness?

• Competing

• Avoiding

• Accommodating

• Collaborating

What does BATNA stand for in negotiation?

• Best Alternative to a Negotiated Agreement

• Best Agreement to a Negotiated Alternative

• Best Alternative to a Negotiated Arrangement

• Best Agreement to a Negotiated Arrangement

Which phase of negotiation involves gathering information?

• Bargaining

• Presentation

• Investigation

• Closure

What is the primary goal of the presentation phase in negotiation?

• To gather information

• To make concessions

• To present your case

• To close the deal

Which negotiation strategy focuses on expanding the pie so that each party gets more?

• Distributive approach

• Integrative approach

• Competitive approach

• Avoidance approach

What is a common mistake in negotiations?

• Accepting the first offer

• Making the first offer

• Asking questions

• Listening more than talking

Which of the following is NOT a phase of negotiation?

• Investigation

• Presentation

• Compromise

• Closure