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NRF Customer Service Lesson 2

Authored by William Lauterbach

Other

9th Grade

30 Questions

NRF Customer Service Lesson 2
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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is one way to create a pleasant shopping atmosphere?

Play loud music

Be friendly

Ignore customers

Keep the store dark

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is an example of a resource that can assist customers in a personal way?

Gift wrapping

Car repair

Pet grooming

Landscaping

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is NOT mentioned as a resource to assist customers?

Closest ATM

Gift registry

Local restaurants

Frequently requested phone numbers

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is an example of an additional resource that can be offered to customers?

Alterations

Advertising

Social media management

Market research

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What service can be provided to customers to enhance their shopping experience by offering flexible payment options?

Installation

Payment plans

Gift wrapping

Delivery

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which service is aimed at rewarding loyal customers?

Installation

Frequent shopper programs

Delivery

Alterations

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is one important step to take when accommodating customers with disabilities?

Acknowledge the customer

Ignore the customer

Rush the interaction

Avoid communication

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