NRF Customer Service Lesson 2

What is one way to create a pleasant shopping atmosphere?

• Play loud music

• Be friendly

• Ignore customers

• Keep the store dark

Which of the following is an example of a resource that can assist customers in a personal way?

• Gift wrapping

• Car repair

• Pet grooming

• Landscaping

Which of the following is NOT mentioned as a resource to assist customers?

• Closest ATM

• Gift registry

• Local restaurants

• Frequently requested phone numbers

Which of the following is an example of an additional resource that can be offered to customers?

• Alterations

• Advertising

• Social media management

• Market research

What service can be provided to customers to enhance their shopping experience by offering flexible payment options?

• Installation

• Payment plans

• Gift wrapping

• Delivery

Which service is aimed at rewarding loyal customers?

• Installation

• Frequent shopper programs

• Delivery

• Alterations

What is one important step to take when accommodating customers with disabilities?

• Acknowledge the customer

• Ignore the customer

• Rush the interaction

• Avoid communication

Why is it important not to rush when accommodating customers with disabilities?

• It shows respect and patience

• It saves time

• It avoids unnecessary conversation

• It reduces workload

Which of the following is a key aspect of communicating with customers with disabilities?

• Communicate appropriately

• Use complex language

• Speak loudly

• Avoid eye contact

What should be done to make merchandise accessible for customers with disabilities?

• Place items on high shelves

• Keep items in locked cabinets

• Ensure items are within reach

• Display items in dim lighting