
NRF Customer Service Lesson 3
Authored by William Lauterbach
Other
9th Grade
Used 2+ times

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20 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is one way to reassure a customer about product performance?
Offer a discount
Use the warranty
Provide free samples
Extend the return period
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When should you explain the warranty to a customer?
After the sale is complete
During the product demonstration
As you close the sale
When the customer asks for it
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Who should be the first point of contact when a customer is not satisfied?
The store manager
The customer service hotline
The salesperson
The warranty department
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Why is it important to make the return policy known?
To confuse customers
To hide company rules
To ensure customers are aware of their options
To discourage returns
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What opportunity can be created by handling returns well?
Increase in product prices
Build customer loyalty
Reduce customer visits
Eliminate customer complaints
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When should customers be informed about the return policy?
After the purchase
During a sale event
At the time of purchase
When they return an item
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is important to know if an issue is beyond your authority?
Who can help the customer
How to ignore the issue
How to avoid the customer
How to refuse assistance
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