Telephone Etiquette Quiz

What is the first thing you should say when answering a call?

• "Hello, who is this?"

• "Hi, what do you want?"

• "Good [morning/afternoon/evening], [Your Company/Name]. How may I help you?"

• "Wait a moment."

When making a professional call, how should you introduce yourself?

• By stating your name and reason for calling

• By saying “Hey”

• By directly asking questions

• By staying silent

What should you do if the call gets disconnected unexpectedly?

• Ignore it

• Call back immediately

• Wait for the other person to call

• Send a message

When should you avoid using the speakerphone?

• During confidential conversations

• When others are present

• Both A and B

• When you’re alone

Which of the following is a polite way to hold a call?

• "Hold on a sec"

• "Please hold while I check on that for you"

• "Wait a minute"

• None of the above

What should you avoid doing during a phone call?

• Listening actively

• Multitasking with unrelated tasks

• Speaking clearly

• Answering questions

How should you respond if you cannot answer a question during a call?

• Guess an answer

• Admit that you don’t know and offer to find the answer

• Change the topic

• End the call

What is the best volume for speaking on a professional call?

• Loudly

• Softly

• Moderate volume

• Whispering

Why is it important to smile during a phone call?

• It sounds more pleasant

• It shows the caller you are friendly

• It makes your tone warmer

• All of the above

Which of the following should you avoid while on a call?

• Checking emails

• Focusing solely on the conversation

• Asking clarifying questions

• Listening carefully