Log in

_____________________ is a security enhancement on top of the usual password requirement. You cannot turn this off.

• Intuit Account

• Multi-Factor Authentication

• Two-Step Verification

_______________ is a setting in QuickBooks Online where you need to verify, using a code sent to your mobile phone, that you're the one accessing your account.

• Intuit Account

• Multi-Factor Authentication

• Two-Step Verification

What request needs to be submitted when the customer needs to update the phone number so they can sign in to the account?

• MA Claim Request

• Merchant Account Update Request

• Email Change Request

Turn around time (TAT) for MA Claim.

• 10 to 14 business days but may vary

• 7 to 10 business days but may vary

• 1 to 5 business days but may vary

Customer forgot his user name and needs to log In to his account.

• Verify the user and provide the user id

• Verify the user, ask if he can remember the user id he used before. ( Verify but never provide).

• Verify the user and provide a hint if the customer provide incorrect user id.

For denied ARR requests( account ownership cannot be confirmed) and user is an MA , customer is now required to...

• create new Intuit login/account, and submit Master Admin Claim

• create new QBO account

• cancel their QBO account

The processing time for ECR.

• 1 business day (8am-4pm PT)

• 1 business day (8am-5pm PT)

• 1 business day (8am-6pm PT)

The security of your device can prevent QuickBooks Online from working.

• True

• False

• Maybe

Caller can request to process a master admin claim even though he/she is not yet added in the account.

• True

• False

• Maybe

What are the steps on how to update the customer's password if customer is already logged in?

• Go to gear icon>>account and settings>>advanced tab>>click the password tab>>>update the password accordingly>>save

• Click the letter icon beside the gear icon>>go to manage your intuit account>>go to sign in and security>>>click the password tab and update it accordingly>>save

• Go to gear icon>>manage user>>>click the email that you wanted to change the password>>>enter your new password>>>click save.