Day 3

Knowledge Management operates like a modern Internet search browser, making it easier to search and find new information.

• True

• False

What type of customers you will be assisting?

• Existing Customers

• New customers

• Customer with technical issues

Share with me your favorite channels and TV shows? . Which part of CARES that falls under.

• Customer Connection

• Research and Discovery

• Be the Expert

Open-Ended Questions help you

• Gained more insight

• Encourage Engagment

• Build Rapport

• Uncovered Hidden Needs

• All of them

We have training on Saturday and Sunday.

• True

• False

To see your timesheet, you need to go to

• Alorica

• eCFR

• EIS

• Brady

What comes after training?

• Nesting

• Resting

• Production

What is the "S" stands for in CARES

• Satisfy

• Summarize

• Solve

AER stands for

• Answer

  Evolve

  Reassure

• Attain

  Enlarge

  Move on

• Acknowledge

  Empathize

  Reassure

If you don't read the disclosures VERBATIM, you will _____

• get a prize

• get a slice of pizza

• get a violation

• get a gift card