Q.8 Finplanner Associates (FA) wants to prevent its service team from accessing deal records. While service users are unable to access deal list views, they are able to find deal records via a search. What option should the administrator adjust to fully restrict access?

D. Permissions and tab visibility.

A. Page layouts and field-level security.

B. App permissions and search terms.

C. Record settings and search index.

Q.10 Users at Sunrays Limited (SL) are only allowed to see opportunities they own. Leadership wants an enterprise-wide dashboard of all open opportunities in the pipeline so that users can see how the company is performing at any point in time. How should an administrator create the dashboard without changing any sharing settings?

B. Create a dashboard with the running user set as someone who can see all opportunities.

A. Add a filter to the dashboard to filter the opportunities by owner role.

C. Update the dashboard folder settings to manager for the sales reps role.

D. Build individual dashboards for profiles that need to see the enterprise results.

Q.11 SQS Global Services is bringing a new type of car to the market. An administrator needs to create a Sales Process for this new product. What are three considerations an Administrator should make? Choose 3 answers.

A. All Picklist values on the Page Layout must be added to the Master picklist Value List or be active values.

B. The Record Type's Page Layout is assigned to Users through their Profile assignments.

C. An Opportunity Record Type will need to be created and assigned to the Sales Process.

D. Adding a new value to the Record Type Master Picklist Value List adds the value to all existing Record Type picklists.

E. The Record Type Name assignment becomes permanent upon the Save of a new Record Type.

Q.12 Sunrays Limited (SL) is configuring the lead conversion process. Which two factors should SL consider before setting up the process? Choose 2 answers :

B. Custom lead fields can be mapped to account, contact, and opportunity fields.

D. Standard lead fields are automatically converted to an account, contact, and opportunity fields.

A. Roll-up summary lead fields can be mapped to custom contact fields.

C. Custom lead fields can be mapped to custom object fields.

Q.13 The sales team at Bloomington Caregivers (BC) wants an easy solution to gather customer requirements and share presentations with their customers. Which two actions should an administrator take to help the sales team achieve this goal? Choose 2 answers.

C. Use Chatter files to share presentations.

D. Add customers to private Chatter groups.

A. Create opportunity teams for customers.

Q.14 Sunrays Limited (SL) has Public Read/Write Organization-Wide Default Sharing for Accounts. Company leadership has decided that Marketing should never modify an Account record. What should the System Administrator do to restrict these users?

A. Remove Edit access on Accounts from the custom Marketing profile.

B. Assign permission set to Marketing users which removes Edit permission.

C. Separate the Marketing role hierarchy from the Sales role hierarchy.

D. Change Organization-Wide Default Sharing to Public Read Only.

Q.15 A user with administrator privileges accidentally deleted a custom field from an org a day ago. What should the Administrator consider to restore the field?

B. The deleted field and its data can be restored up to 15 days after deletion.

A. The deleted field and its data CANNOT be restored.

C. The deleted field can be restored up to 15 days after deletion, but all data will be lost.

D. The deleted field and its data can be restored up to 30 days after deletion.

Q.16 AW Computing (AWC) occasionally works with independent contractors, who the company stores as Contacts in Salesforce. Contractors often change agencies, and AWC wants to maintain the historical accuracy of the record. What should AWC use to track Contacts?

A. Enable Contacts to multiple Accounts.

B. Use a partner community to track the Contacts.

C. Create a new Contact record for each agency.

D. Create a junction object to track many-to-many relationships.

Q.17 SQS Global Services has a custom quick action on Account that creates a new Case. How should an administrator make quick action available on the Salesforce mobile app?

B. Add the Salesforce Mobile and Lightning Experience action to the page layout.

A. Modify compact Case page layout to include the action.

C. Include the action in the Salesforce Mobile Navigation menu.

D. Create a custom Lightning App with the action.

Q.19 A sales rep at Windwards Institute (WI) has launched a series of networking events, they are hosting one event per month and want to be able to report on Campaign ROI by month and series. How should the administrator set up the Campaign to simplify reporting?

D. Use Campaign Hierarchy where the monthly events roll up to a parent Campaign.

A. Create individual Campaigns that all have the same name.

B. Configure Campaign Member Statuses to record which event Members attended.

C. Add different record types for the monthly event types.

Q.20 Finplanner Associates (FA) needs to be able to show different picklist values for sales and marketing users. Which two options will meet this requirement? Choose 2 answers.

C. Two page layouts, one record type, two picklists

D. One page layout, two record types, one picklist.

A. One record type, two profiles, one picklist.

B. Two permission sets, one record type, one picklist.

Q.21 A system administrator at Finplanner Associates (FA) created a new account record type. However, sales users are unable to select the new record type when creating new account records. What are two possible reasons for this? Choose 2 answers.

B. The record type has not been added to the sales user profile.

D. The record type has not been activated.

A. The record type has not been set as the default record type.

C. The record type does not have an associated page layout.

Q.22 How Can an administrator capture custom lead data on the converted contact when converting a lead?

C. Map custom lead fields to custom contact fields.

A. Use the lead conversion wizard to select the fields.

B. Map custom lead fields to standard contact fields.

D. Use the data loader to move the custom lead data.

Q.23 Sunrays Limited (SL) has a Web-to-Case form on its Lightning Customer Community. SL wants to separate Cases into the following product categories: Corrugated Paper, Plastic, Fiberboard, and Metal. SL has added a picklist field to store this data. How can the Case be automatically placed in the correct queue upon submission?

B. Create Assignment Rules based on the picklist values to move Cases to a Queue.

A. Create Record Types for each picklist value and a Business Process to move each Case to the correct Queue.

C. Create an Escalation Rule entry for each picklist value and set it to zero minutes.

D. Create Record Types for each picklist value and assign them to each product team's profile

Q.24 An administrator at Windwards Institute (WI) has been asked to prevent users from accessing Salesforce from outside of their network. What are two considerations for this configuration? Choose 2 answers.

C. Enforce Login IP Ranges on Every Request must be selected to enforce IP restrictions.

D. IP address restrictions are set on the profile or globally for the org.

A. Assign single sign-on to a permission set to allow users to log in when outside the network.

B. Restrict U2F Security Keys on the user's profile to enforce login hours.

Q.29 An administrator is building a lightning app and sees a message that a My Domain must be set up first. What should the administrator take into consideration when enabling My Domain?

The login for all internal and external users changes to the My Domain login

Single sign-on must be disabled prior to implementing My Domain

A developed My Domain is irreversible and renaming is unavailable

The URL instance for a My Domain stays the same for every release

Q.30 The Support team at SQS Global Services (SGS) prefers using split list views on the case homepage. Occasionally, team views shipments from another support application. What should the administrator configure to allow the team to use the split list view?

Include the Shipments tab on app's navigation bar.

Filter by a single shipment record type in the list view.

Split views are only available on standard objects.

Add the Manage List Views permission for support users.

Q.31 SQS Global Services (SGS) users want to utilize Salesforce Knowledge. Which statement accurately describes Knowledge?

A knowledge base composed of articles that can be written and used by support agents.

An automated Machine Learning tool that converts Leads to Opportunities given a predefined set of conditions.

A knowledge base that uses Machine Learning to generate an article to solve customer support issues.

An automated tool that closes cases based on historical information.

Q.33 The SQS Global Services administrator is editing the page layout for a new custom object. A text area field is accidentally removed from the page layout, an administrator needs to be restored to the page layout. What are three methods for achieving this goal? Choose 3 answers.

Click the undo button or the cancel button.

From the field palette, drag the field into the same position.

Restore original page layout from a sandbox.

Restore from the recycle bin within 15 days.

Clone the layout from a different profile and use save as.

Q.34 SQS Global Services (SGS) tracks both customer issues and user issues. A customer issue can be logged as: ● new ● working ● closed A user issue can be logged as: ● new ● waiting for a reply ● closed An administrator needs to track both case types. Which features should be used?

Record Types and Support Processes.

Automated Case Users and Workflows.

Process Builder and Page Layouts.

Q.39 Support agents at No More Homelessness (NMH) are spending too much time finding resources to solve customer cases. The agents need a more efficient way to find documentation and similar cases from the Case page layout. How should an administrator meet this requirement?

Configure Knowledge with articles and data categories.

Use an interview flow to capture Case details.

Create a custom object to capture popular Case resolutions.

Direct users to Global Search to look for similar cases.

Q.41 Marketing wants to brand the Salesforce Mobile app to match USmall Potatoes Catering (SPC) approved company colors and graphics. Identify the set of Salesforce Mobile app branding options available to the Administrator.

Brand Color, Loading Page Color, and Loading Page Logo

Individual Page Colors and multiple Loading Page Logos

Tab Colors, Action Colors, and Loading Page Logo

Loading Page Color, Action Colors, and Loading Page Logo

Q.42 Windwards Institute (WI) has decided to offer a partner its products at a discounted rate applied to all opportunities. What should the Administrator do to make sure that the appropriate prices are applied to products on opportunities for this partner?

Create a custom Price Book with the discounted list prices.

Create a new discount Record Type on the Products object.

Create a new list price on the Standard Price Book.

Create a custom object for the discounted products.

Q.43 Sunrays Limited (SL) uses a validation rule to prevent invalid data. What are three conditions where this rule is used? Choose 3 answers.

When records are submitted using web-to-lead.

When records are edited and saved by a user.

When records are deleted by a user.

When records are updated by a workflow rule.

Q.44 Sales representatives use a custom report type for Account reports. New fields have been created on the Account Object. What should a System Administrator do to report on the newly created fields?

From the Custom Report Type, Edit Layout, then add the new fields to the report.

Create a new account report and add the new fields from the Report Builder.

From the Custom Report Type, Edit Object Relationships, then add the new fields to the report.

Create a new account report folder, go to share, and then add the new fields.

Q.45 SQS Global Services is using lead assignment rules and record types. The sales team has the record type 'Corporate Leads' assigned as their default record type. The sales team has reported that Leads assigned to them are assigned to a different record type. They have requested to have all Leads assigned to them be assigned to the 'Corporate Leads' record type. How should an administrator configure the sales team's request?

Select override the existing record type with the assignee's default record type in Lead conversion settings.

Select required validation for converted Leads in Lead conversion settings.

Select keep the existing record type in Leads conversion settings.

Select preserve lead status in Lead conversion settings.

Q.46 The Human Resources department at SQS Global Services wants employees to provide feedback about their managers using a custom object in Salesforce. It is important that managers are unable to see the feedback records from their staff. How should an administrator configure the custom object to meet this requirement?

Uncheck Grant Access Using Hierarchies.

Set the Default External Access to Private.

Define a criteria-based sharing rule.

Configure an owner-based sharing rule.

Q.47 Cloud Kicks' executives have noticed the opportunity Expected Revenue field displays incorrect values. How should the administrator correct this?

Change the probability associated with the stage.

Modify the closed-won value associated with the stage.

Update the expected revenue associated with the stage.

Adjust the forecast category associated with the stage.

Q.49 Sunrays Limited (SL) needs a new sales application. The administrator thinks there is an application package on the AppExchange and wants to begin testing it in a sandbox to see if it addresses SL's needs. What are two considerations when installing a managed package in a sandbox? Choose 2 answers.

The installation link has to be modified to test.salesforce.com

The package will be removed any time the sandbox is refreshed.

Any metadata changes to the package have to be replicated in production.

Install for Admins Only will be the only install option available.

Q.50 A user at SQS Global Services (SGS) is having trouble logging into Salesforce. The user's login history shows that this person has attempted to log in multiple times and has been locked out of the organization. Which two ways should the administrator help the user log into Salesforce? Choose 2 answers.

Reset password on the user's record detail page.

Use the unlock button on the user's record detail page.

Log in as the user to unlock the user and reset the password.

Reset the password policies to allow the user to login.

Q.51 Sunrays Limited (SL) wants all Sales Users to see a Dashboard that displays Total Closed/Won Opportunity Amount by User on a monthly basis. The Opportunity sharing model is private. What steps should be taken by an administrator?

Ask the Sales Manager to create the Dashboard from the Opportunities by User Report, select "View Dashboard as Me", and Save in the shared Dashboard Folder.

Create the Dashboard from the Opportunities by User Report then save it in the shared Dashboard Folder as a Dynamic Dashboard.

Create the Dashboard from the Opportunities by User Report, select the Sales Manager as Run As User, and Save in the private Dashboard Folder.

Ask the Sales Manager to create the Dashboard from the Opportunities by User Report and save it to her private Dashboards Folder.

QCM 1 - SF ADM

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62 questions

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MULTIPLE SELECT QUESTION

15 mins • 1 pt

Q.1 Windwards Institute (WI) wants to customize basic Salesforce Reports using Lightning Experience. In which
two ways can Reports be customized?

Add a chart

Add a Lightning Component

Add a filter

Add links to external pages

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

Q.2 SQS Global Services has service level agreements(SLA) that are routed to support queues. Cases that meet
the 24-hour SLA need to be automatically re-assigned to the next tier queue.
Identify the feature that should be used to fulfill this requirement.

Case Assignment Rule

Einstein Case Routing

Auto-Response Rule

Case Escalation Rule

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

Q.3 An Administrator at Windwards Institute (WI) is setting up a case feed. What considerations should an
Administrator make?

By default, the Case Feed replaces the standard case detail page by default

Chatter Feed tracking must be enabled for the case object

Case Feed requires the Service Cloud User feature license

The Use Case Feed permission is automatically active for all profiles

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

Q.4 An administrator created a record trigger flow to update contacts.
How should the administrator reference the values of the active record the flow is running on?

Use the $Record global variable

Use the {!Contact.id} global variable

Use the {!Account.id} record variable

Use the Get Records element to find the Id

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Q.5 SQS Global Services is evaluating Salesforce for its service team and would like to know what objects were
available out of the box.
Which three of the standard objects are available to an administrator considering a support use case?
Choose 3 answers.

Contact

Request

Case

Account

Ticket

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

Q.6 The service manager at Windwards Institute (WI) wants to let customers know that they have received their
cases via email and their website. Medium-priority and high-priority cases should receive different email
notifications than low-priority cases. The administrator has created three email templates for this purpose.
How should an administrator configure this requirement?

Add three auto-response rules. Configure one rule entry criteria for each rule and set a filter for case priority. Select the

appropriate email template for each rule entry

Create one auto-response rule. Configure three rule entry criterias and set a filter for case priority. Select the

appropriate email template for each rule entry

Configure one workflow rule that fires when cases are created. Add a filter for case priority. Select the appropriate

email template for the rule

Include three assignment rules that fire when cases are created. Add a filter for case priority. Select the appropriate

email template for each rule

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

Q.7 SQS Global Services is working on a better way to track its product shipments utilizing Salesforce. Which
field type should an administrator use to capture coordinates?

Geo-fence

Geolocalisation

External lookup

Custom address

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QCM 1 - SF ADM

Q.1 Windwards Institute (WI) wants to customize basic Salesforce Reports using Lightning Experience. In whichtwo ways can Reports be customized?

Q.2 SQS Global Services has service level agreements(SLA) that are routed to support queues. Cases that meetthe 24-hour SLA need to be automatically re-assigned to the next tier queue.Identify the feature that should be used to fulfill this requirement.

Q.3 An Administrator at Windwards Institute (WI) is setting up a case feed. What considerations should anAdministrator make?

Q.4 An administrator created a record trigger flow to update contacts.How should the administrator reference the values of the active record the flow is running on?

Q.5 SQS Global Services is evaluating Salesforce for its service team and would like to know what objects wereavailable out of the box.Which three of the standard objects are available to an administrator considering a support use case?Choose 3 answers.

Q.7 SQS Global Services is working on a better way to track its product shipments utilizing Salesforce. Whichfield type should an administrator use to capture coordinates?

Q.8 Finplanner Associates (FA) wants to prevent its service team from accessing deal records. While serviceusers are unable to access deal list views, they are able to find deal records via a search.What option should the administrator adjust to fully restrict access?

Q.9 No More Homelessness (NMH) needs to change the owner of a case when it has been open for more than 7days. How should the administrator complete this requirement?

Access all questions and much more by creating a free account

Similar Resources on Wayground

Popular Resources on Wayground

Discover more resources for Other

Q.1 Windwards Institute (WI) wants to customize basic Salesforce Reports using Lightning Experience. In which
two ways can Reports be customized?

Q.2 SQS Global Services has service level agreements(SLA) that are routed to support queues. Cases that meet
the 24-hour SLA need to be automatically re-assigned to the next tier queue.
Identify the feature that should be used to fulfill this requirement.

Q.3 An Administrator at Windwards Institute (WI) is setting up a case feed. What considerations should an
Administrator make?

Q.4 An administrator created a record trigger flow to update contacts.
How should the administrator reference the values of the active record the flow is running on?

Q.5 SQS Global Services is evaluating Salesforce for its service team and would like to know what objects were
available out of the box.
Which three of the standard objects are available to an administrator considering a support use case?
Choose 3 answers.

Q.7 SQS Global Services is working on a better way to track its product shipments utilizing Salesforce. Which
field type should an administrator use to capture coordinates?

Q.8 Finplanner Associates (FA) wants to prevent its service team from accessing deal records. While service
users are unable to access deal list views, they are able to find deal records via a search.
What option should the administrator adjust to fully restrict access?

Q.9 No More Homelessness (NMH) needs to change the owner of a case when it has been open for more than 7
days. How should the administrator complete this requirement?