
HS304 Making and responding to complaints
Authored by Sirinya Chirasawadi
English
University
Used 2+ times

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13 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When something is __________________, it is difficult or impossible to read.
defective
malfunction
illegible
short-staffed
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Due to the seasonal holidays, the restaurant was __________________. We did not have enough people working on those days.
defective
malfunction
illegible
short-staffed
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The customer may _____________________ his/her claims arising from defective glass on delivery.
compensate
assert/ insist
refund
guarantee
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Be specific about what you want—a refund, a repair, a _____________________, or something else.
replacement
overcharge
custom clearance
freight forwarder
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
They _________________ us for our meals. We asked for a _________________ because the bill/ check is higher than it should be.
insisted, replacement
insisted, custom clearance
overcharged, refund
overcharged, freight forwarder
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Customers may ask for a refund if the goods are __________________________.
defective
malfunction
illegible
short-staffed
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The vending machine we bought from you seems to have __________________________. The coin mechanism does not work properly. The dispensing of coins for change is jammed, and nothing is coming out.
faulty
malfunctioned
short-handed
compensated
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