HS304 Making and responding to complaints

When something is __________________, it is difficult or impossible to read.

• defective

• malfunction

• illegible

• short-staffed

Due to the seasonal holidays, the restaurant was __________________. We did not have enough people working on those days.

• defective

• malfunction

• illegible

• short-staffed

The customer may _____________________ his/her claims arising from defective glass on delivery.

• compensate

• assert/ insist

• refund

• guarantee

Be specific about what you want—a refund, a repair, a _____________________, or something else.

• replacement

• overcharge

• custom clearance

• freight forwarder

They _________________ us for our meals.  We asked for a _________________ because the bill/ check is higher than it should be.

• insisted, replacement

• insisted, custom clearance

• overcharged, refund

• overcharged, freight forwarder

Customers may ask for a refund if the goods are __________________________.

• defective

• malfunction

• illegible

• short-staffed

 The vending machine we bought from you seems to have __________________________. The coin mechanism does not work properly. The dispensing of coins for change is jammed, and nothing is coming out.

• faulty

• malfunctioned

• short-handed

• compensated

___________________ [Gerund] a complaint is a phrase used to make a formal or official complaint.

• compensating

• guaranteeing

• refunding

• filing

  A _____________________ describes the conditions under, and period during, which the producer or vendor will repair, replace, or other compensate for, defective items without cost to the buyer or user

• custom clearance

• warranty

• refund

• replacement

 A __________________ usually provides a full range of services including: tracking inland transportation, preparation of shipping and export documents, warehousing, booking cargo space, negotiating freight charges, freight consolidation, cargo insurance, and filing of insurance claims on behalf of its shippers.

• freight forwarder

• custom clearance

• compensation

• replacement