MA Chapter 11: Business

What type of computer may be used both for documenting patient care and for patients during the sign-in process?

• A laptop

• A tablet

• A desktop

• A smartphone

What allows multiple computers to share a single printer or share access to data in an office?

• The internet

• A computer network

• An uninterrupted power supply

• A generator

What type of machine sends the contents of a document across phone lines and reproduces it on the receiving end?

• A photocopier

• A scanner

• A fax machine

• A CD-ROM drive

Which of the following is an example of safety equipment?

• Overhead sprinklers

• Bariatric chairs

• Network switches

• A centrifuge

When office equipment leased by a medical office is not working properly, who usually performs maintenance or repairs?

• An MA who has been trained by the vendor

• The medical office's IT consultant

• The provider

• The vendor

Where would an MA look to find a manufacturer's troubleshooting chart for a specific piece of equipment?

• On the surface of the equipment

• On a tag attached to the equipment's power cord

• In the manual for the equipment or on the manufacturer's website

• On Quora, Reddit, or a similar social media platform

Which of the following is a good early step in troubleshooting?

• Unplugging the machine and plugging it back in

• Finding and selecting an option to restore factory settings

• Calling for service

• Restarting the machine according to manufacturer instructions

Toner and ink are considered

• Office equipment

• Administrative supplies

• Clinical supplies

• General supplies

Which of the following is true about adding new supplies to storage?

• Supplies should be stored in such a way that the oldest supplies are used first.

• Supplies should be stored in such a way that the newest supplies are used first.

• New supplies should be hidden until the old supplies are used.

• Old supplies should be discarded when new supplies arrive.

What is a safety stock for a supply?

• The amount needed to safely perform care for a single patient using that supply

• The amount needed to work safely for a full day using that supply

• The amount of a supply that should be kept on hand in case there is a delay in receiving an order

• One case, box, or other full unit of a supply