Quiz on Organizational Conflict Management

What is the definition of conflict according to Putnam and Poole (1987)?

• The interaction of interdependent people who perceive opposition of goals

• The interaction of people in a social setting

• The interaction of independent people with similar goals

• The interaction of people who have no goals

Which of the following is NOT a characteristic of conflict?

• Independence

• Interdependence

• Interaction

• Incompatible goals

What type of conflict occurs between two or more organizations?

• Intergroup conflict

• Intragroup conflict

• Interpersonal conflict

• Interorganizational conflict

Which of the following is an example of a structural factor causing conflict?

• Goal differences

• Communication barriers

• Emotional responses

• Personal values

What is the primary focus of integrative negotiation?

• Resolving disputes through competition

• Dividing limited resources

• Maximizing individual resources

• Achieving a win-win solution

What is a common consequence of organizational conflict?

• Increased employee satisfaction

• Destruction of work relationships

• Enhanced communication

• Improved organizational structure

Which type of power is based on a person's position in an organizational hierarchy?

• Referent power

• Reward power

• Positional power

• Expert power

What is the term for the ability to provide knowledge and expertise that others do not possess?

• Reward power

• Referent power

• Expert power

• Coercive power

Which of the following factors influences conflict management in organizations?

• Technological factors

• Environmental factors

• Personal factors

• Financial factors

What is the primary goal of negotiation?

• To get what you want from another person

• To establish authority

• To avoid conflict

• To create more conflict