Office Administration Year 4

What should a receptionist do if patients' friends and family ask for private information?

• Provide them with the information without the patient's consent

• Show concern and politely decline to provide private information without the patient's consent

• Tell them to ask the patient directly

• Ignore their request

A formal letter would include which of the following?

• email address

• heading at the top of the letter

• no signature in the letter

• no greeting at the beginning of the letter

Which of the following is a true statement?

• Time management means always doing more than one task at the same time.

• Good time management means never taking breaks.

• Time management is about planning to get tasks done and doing them.

• One way to manage your time well is to ignore deadlines and focus on doing the most fun activities.

Cells that run horizontally on a spreadsheet

• Row

• Column

• Workbook

• Range

What is normally used to perform calculations in a spreadsheet?

• Variable

• Formula

• Conditional formatting

• Macro

Which formula would subtract D12 from D13?

• =D13-D12

• =D12-D13

• =sum(D12-D13)

• =sum(D13-D12)

_________________________ is the expectations of social behaviour at work.

• Customer service

• Social skills

• Workplace etiquette

• None of the above

What is the best definition of etiquette?

• Knowing how to surf the internet correctly

• being polite at a company picnic or in a religious setting only.

• polite behaviour in society or among members of a particular profession or group.

• etiquette isn't a real word.

Before a meeting is conducted, a notice should be distributed to all the members. What is a NOTICE?

• A list of people who should be attending.

• The company's bulletin.

• Previous meeting's agenda.

• A list that contain the venue, date, time, and purpose of the meeting.

What is an agenda of a meeting?

• A document that records what happened during a meeting.

• The name of the organization and the type of meeting being held e.g. AGM, Committee Meeting, EGM, etc.

• A numbered list of items to be dealt with in a meeting according to the order.