ITIL Framework Quiz

What does ITIL stand for?

• Information Technology Integration Layer

• Information Technology Infrastructure Library

• Information Technology Interactive Learning

• Information Technology International License

What is the primary purpose of ITIL?

• To align IT services with business needs

• To develop new software applications

• To manage financial resources

• To create marketing strategies

Which of the following is NOT a benefit of ITIL?

• Greater customer satisfaction

• Lower costs

• Improved employee morale

• Increased business productivity

How many stages are there in the ITIL service lifecycle?

• Three

• Four

• Five

• Six

Which stage of the ITIL service lifecycle focuses on planning and designing IT services?

• Service Transition

• Service Design

• Service Operations

• Service Strategy

What does ITSM stand for?

• Information Technology Service Management

• Information Technology System Management

• Information Technology Security Management

• Information Technology Software Management

Which stage of the ITIL service lifecycle involves the implementation of new services?

• Service Strategy

• Service Design

• Service Transition

• Continual Service Improvement

What is a key benefit of ITIL in terms of resource utilization?

• Improved resource utilization

• Increased resource wastage

• Reduced resource availability

• Decreased resource allocation

Which stage of the ITIL service lifecycle is responsible for the ongoing management of services?

• Service Transition

• Service Design

• Service Strategy

• Service Operations

What is the focus of the Continual Service Improvement stage in ITIL?

• Transitioning services

• Improving existing services

• Designing new services

• Strategizing service delivery