Quiz on Consumer Protection and Safety

The features of a product refer to the characteristics and what the product/service does, while the benefits refer to the value or advantage it provides to the customer.

• True

• False

The promotion of beauty products and services is not subject to any regulations or consumer protection laws.

• True

• False

What is a key stage of the selling process?

• Setting high prices

• Promoting consumer safety

• Identifying customer needs

• Enforcing the Consumer Safety Act

What is a benefit of using a beauty service?

• Enhanced self-confidence

• Advanced technology used

• Extended service hours

• Increased production costs

What is a feature of a beauty product?

• Long-lasting formula

• Celebrity endorsement

• Attractive packaging

• High price point

What is the significance of interpreting buying signals in sales?

• Avoiding customer interaction

• Focusing on product features only

• Ignoring customer feedback

• Identifying customer interest

What is the key to effective communication during sales interactions?

• Interrupting the customer

• Talking over the customer

• Avoiding eye contact

• Active listening

What is the purpose of the Consumer Protection Act?

• Safeguarding consumer rights

• Limiting consumer choices

• Ignoring customer complaints

• Promoting unfair business practices

What should salespeople interpret to understand customer interest?

• Industry regulations

• Buying signals

• Competitor strategies

• Product features

Which act protects consumers from misleading product descriptions?

• Data protection act

• Trades descriptions act

• Consumer protection act

• Consumer safety act