Conflict Resolution

What is conflict?

• A misunderstanding between two people

• A friendly conversation

• A serious illness

• A disagreement or clash of interests between people

Which of these is NOT a common cause of conflict?

• Differences in values

• Communication breakdown

• Shared goals

• Personal stress

What is the first step in resolving a conflict?

• Ignoring the issue

• Identifying the problem

• Arguing your point

• Avoiding the other person

Which of the following is a benefit of resolving conflicts effectively?

• Damaging relationships

• Increased stress

• Improved relationships

• Escalated arguments

What does “active listening” mean?

• Ignoring the speaker

• Thinking of your response while they speak

• Paying full attention and responding thoughtfully

• Only listening to your own ideas

Which strategy involves both parties working together to find a mutually beneficial solution?

• Competition

• Avoidance

• Collaboration

• Compromise

What is compromise?

• Refusing to give in

• One person winning over the other

• Each person giving up something to reach a solution

• Ignoring the problem

When should you use avoidance in conflict resolution?

• When the issue is unimportant

• When the issue is serious

• To confront someone directly

• To escalate the conflict

What role does empathy play in resolving conflicts?

• It helps understand the other person’s feelings and point of view

• It prevents communication

• It creates misunderstandings

• It leads to arguments

Which of the following is an example of poor communication?

• Listening to understand

• Ignoring someone’s point of view

• Sharing ideas calmly

• Asking questions to clarify