Verbal communication refers to _______.

• the use of sounds and language to relay a message

• the use of body language to convey emotions

• the use of facial expressions to communicate

• the use of gestures to express thoughts

Language is _______.

• a collection of symbols that is given meaning when it is put to use

• a random assortment of sounds

• a fixed set of rules that never change

• a tool used only for writing

Verbal communication allows you to _______.

• express desires, ideas, and concepts

• perform complex mathematical calculations

• build physical structures

• navigate using a map

What is the purpose of verbal communication? _______.

• To relay messages to one or more receivers

• To confuse the listener

• To create noise

• To avoid interaction

What are the three major factors that affect verbal communication?

• Culture, Relationships, and Frames

• Language, Tone, and Context

• Environment, Feedback, and Noise

• Gestures, Expressions, and Posture

_______ you are, _______ you are from, and your _______ and _______ all impact how you _______ and how you _______.

• Who, where, beliefs, values, communicate verbally, interpret verbal communication

• What, when, thoughts, actions, speak loudly, listen carefully

• How, why, dreams, goals, write clearly, read thoroughly

• Which, whom, habits, routines, act decisively, observe quietly

How do relationships and verbal communication affect one another? _______.

• Verbal communication helps a person to develop and maintain relationships with others. Relationships also influence the meanings that are given to words.

• Verbal communication has no impact on relationships, as they are solely based on non-verbal cues.

• Relationships are only affected by non-verbal communication, not verbal communication.

• Verbal communication is irrelevant in the context of relationships.

How do frames affect verbal communication? _______.

• Frames help people make sense of communication. Frames provide insight into how one should communicate and behave.

• Frames make communication more complex and harder to understand.

• Frames are irrelevant to verbal communication.

• Frames only affect non-verbal communication.

What are the four common barriers to verbal communication?

• Word choice & tone, differing perspectives, poor communication techniques, and language barriers

• Effective listening, clear articulation, mutual understanding, and feedback

• Cultural differences, active listening, empathy, and non-verbal cues

• Open-ended questions, summarizing, paraphrasing, and clarifying

How does word choice and tone affect verbal communication? _______.

• Word choice should be clear and represent the information you want to communicate. Tone should support the message and indicate your feelings or emotion behind the message.

• Word choice and tone have no impact on verbal communication.

• Word choice is more important than tone in verbal communication.

• Tone is irrelevant as long as the word choice is correct.