Office Correspondence Basics

What is the main purpose of a business letter?

• To provide personal opinions and feelings.

• To create a casual conversation between friends.

• To advertise products and services informally.

• The main purpose of a business letter is to communicate formal information or requests.

What should you include in the greeting of a business letter?

• A casual greeting (e.g., 'Hey!')

• The date of the letter

• Recipient's phone number

• Recipient's name and a formal salutation (e.g., 'Dear [Name],')

How do you properly sign off a business letter?

• Cheers,

• Yours truly,

• Best regards,

• Sincerely,

What is the importance of a subject line in an email?

• The subject line has no impact on email delivery.

• The subject line is irrelevant to the recipient's interest.

• The subject line is only necessary for formal emails.

• The subject line is important because it summarizes the email's content and encourages the recipient to open it.

What should you avoid when writing a professional email?

• Using a formal greeting

• Including a subject line

• Adding a signature block

• Avoid informal language, slang, excessive jargon, and grammatical errors.

What is the correct way to address someone in an email?

• Dear [Name],

• Hello there,

• To whom it may concern,

• Greetings!

What elements are essential in a formal invitation?

• Event title, host name, date and time, location, RSVP details, dress code.

• Venue capacity, entertainment schedule, parking information

• Invitation design, color scheme, gift registry

• Event theme, guest list, catering details

How do you RSVP to a formal invitation?

• Respond promptly using the indicated method, stating your acceptance or regret.

• Ignore the invitation and do not respond.

• Call the host to discuss the event details.

• Send a text message to the host instead.

What is the purpose of meeting minutes?

• The purpose of meeting minutes is to document discussions, decisions, and action items for future reference.

• To summarize the meeting in a brief email

• To create a visual presentation of the meeting

• To provide a platform for team bonding activities

What key details should be included in meeting minutes?

• Location of the meeting

• List of snacks provided

• Duration of the meeting

• Date, time, attendees, agenda, decisions, action items, important notes.