Team Meeting November

What action is taken if the Unavailable Times are exceeded in Week 4?

• Verbal reminder

• Coaching

• Written warning

• Improvement Plan

What should you do if a previous consumer calls from a different brand but about the same case?

• Send the intake to the queue

• Close the intake as Previous Caller

• Connect them to the assigned attorney immediately

• Treat it as a new case

Which of the following requires PRIOR APPROVAL before it can be taken?

• Medical Leave

• Overtime (OT)

• Tardiness

• Internet/Power Outage Report

T/F: Vacation requests must be submitted with at least 2 weeks' notice and approved before taking time off.

• True

• False

What is the correct procedure for handling a "Cancel Call" situation when it's not possible to connect?

• Close the intake and mark the reason for cancellation.

• Send the phone number to the Teams Chat requesting Cancel Call

• Close the intake and send the phone number to the Teams Chat

• Click the Close Intake tab to finish the process

If a consumer is busy and requests a callback, how should you respond?

• Offer to schedule a callback for a later time

• Persuade them to connect at that moment by explaining the process is quick

• Wait for them to call back later

• Inform them that we can’t call back, and they need to call us again

What should you verify when you receive a call from outside the US about a car accident that occurred in Mexico?

• The INC happens 20 miles of the US-Mexico border

• The caller has a US phone number

• The caller can travel back and forth for legal purposes

• All

• If you could only have one superpower, what would it be and how would you use it at work?

What’s the best excuse to get out of a meeting?

• If you had to sing karaoke right now, what song would you choose?