Communication Methods Quiz

What is an official method of communication that can help towards a good image if written well?

• Telephone

• Face to face

• Letter

• Text message

Answer explanation

A letter is a formal method of communication that, when written well, can enhance a good image. It conveys professionalism and thoughtfulness, making it more impactful than informal methods like text messages.

Which type of communication should official company business always be in?

• Verbal

• Written

• Informal

• Non-verbal

Answer explanation

Official company business should always be in written communication to ensure clarity, accountability, and a permanent record. This helps prevent misunderstandings and provides a reference for future needs.

Which of the following is a verbal informal communication method?

• Email

• Fax

• Telephone

• Letter

Answer explanation

The telephone is a verbal informal communication method, allowing for real-time conversation. In contrast, email, fax, and letters are written forms of communication.

What is one of the purposes of written formal communication?

• Entertainment

• Sales

• Gossip

• Socializing

Answer explanation

One of the purposes of written formal communication is sales. It is used to convey information about products or services, persuade potential customers, and facilitate transactions, making it essential in business contexts.

Which communication method is used for enquiries?

• Verbal informal

• Written formal

• Non-verbal

• Visual

Answer explanation

Written formal communication is typically used for enquiries as it provides clarity and a record of the interaction, making it suitable for formal contexts. Other methods like verbal informal may lack the necessary structure.

Which of the following is considered a form of written formal communication with a record?

• Face to face

• Telephone

• Email

• Video call

Answer explanation

Email is a written form of communication that provides a record of the conversation, unlike face-to-face, telephone, or video calls, which are typically verbal and do not leave a written trace.

Which of the following requires a cover page?

• Email

• Telephone

• Fax

• Face to face

Answer explanation

A fax typically requires a cover page to provide context and information about the sender and recipient, unlike email, telephone, or face-to-face communication, which do not require such formalities.

Which communication method is considered informal and has no record?

• Fax

• Email

• Face to face

• Letter

Answer explanation

The face-to-face communication method is informal and typically has no record, unlike fax, email, or letters, which create written documentation.

Which of the following is a form of written formal communication?

• Telephone

• Face to face

• Email

• Body language

Answer explanation

Email is a form of written formal communication, as it involves sending messages in written form. In contrast, telephone and face-to-face interactions are verbal, while body language is non-verbal.

What should you be aware of in verbal communication to ensure effective interaction?

• The background music

• The lighting in the room

• Tone of voice and body language

• The type of chair you are sitting on

Answer explanation

Effective verbal communication relies heavily on tone of voice and body language, as they convey emotions and intentions beyond words. Being aware of these elements enhances understanding and connection in interactions.