What is that not included in "Preparation" step in Maruti Suzuki Sales Process (MSSP) ?

• Appearance

• Skills

• Greet to Customers

• Knowledge

Which of the following parts is not covered under extended Warranty?

• Radiator

• ECM

• Turbo

• Compressor

Which of these we should always do during static Demonstration of Vehicle in MSSP ?

• Stick to FIRSTS

• Stick to FIRSST

• Stick to FISSTR

• Stick to FIRTSS

What is not the benefit of effective Listening ?

• Solve problem

• Saves time

• Assume

• Builds rapport

What is the maximum coverage duration under Maruti Suzuki Extended Warranty?

• 4 year

• 5 years

• 6 years

• 7 years

Mr. Vijay is a customer who is interested to go for MS Subscribe, however he is unsure if it would complement his premium lifestyle. How would you convince such a customer?

• MS Subscribe is a trendy service to opt for

• MS Subscribe is exclusive and better option that car purchase

• The option of brand new cars & many variants with color options to choose from

• All of the above

What is the DSE's role while getting the car evaluated?

• Contact a DSE for doing the evaluation

• Contact an evaluator/engineer for doing the evaluation

• Old car should be evaluated before the customer

• None of the above

Which of these we should not do during static Demonstration of Vehicle in MSSP ?

• Link customer's expectation to the vehicle

• Talk about silent engine, brake efficiency and powerful AC

• Take continuous feedback from customer

• Explain the High5 of the Car

What are the post approval documents required for Finance?

• Salary slips (last 3 months)

• Agreement kit

• Form 16 (last 2 years)

• Bank statement (last 6 months)

The True Value car has 376 quality checks which is through ____. 1. Up-to-date car information 2. Real-time availability 3. Digital Evaluation Process 4. Difficult process 5. Evaluation by trained evaluators

• 3 and 5

• 2 and 5

• 1 and 3

• 4 and 5