Hospitality and Tourism

What can result from employees not respecting one another's lifestyles?

• Generational misunderstandings

• An uncomfortable work environment

• Language barriers

• An increase in productivity

What is often the best way for a business to increase its profit?

• Lower taxes

• Raise prices

• Reduce expenses

• Improve sales

To achieve a good work-life balance, you should always

• budget your time and energy.

• do activities you enjoy.

• set high personal goals.

• complete work tasks first.

Ron has developed the habit of evaluating his goals on a monthly basis. During this time, he checks off goals that he has achieved and modifies others as necessary. Ron is very good at choosing goals that are realistic, attainable, and challenging. He can set up steps to achieve them. Unfortunately, Ron only achieves 25% of his goals. Ron could improve his rate of goal attainment by

• describing the benefits of setting goals.

• telling others about his goal.

• lowering his standards and setting unrealistic goals.

• avoiding writing down goals.

Which of the following is a reason that responsible employees cost a business less than irresponsible employees:

• They look for ways to increase their productivity.

• They often fail to follow directions.

• They overuse their sick leave and other benefits.

• They come to work late and leave early.

When you use money to make money, you are

• saving.

• investing.

• reimbursing.

• rationing.

When preparing the property's marketing plan, Samantha researched the current, popular travel destinations; the ways in which visitors spend their money; the duration of their vacations; and their demographics. These are examples of __________ trends.

• visitor

• industry

• technology

• economic

• competitive

Successful brands use brand promises to connect with their customers on a(n) ___________ level.

• rational

• ethical

• logical

• emotional

Which of the following is an example of a value-added promotion offered by a hotel:

• Daily housekeeping

• Hotel airport shuttle

• Indoor swimming pool

• Discounted rooms

Although the primary purpose of an invoice is to bill a customer for goods and services, invoices can also help the business monitor its customers'

• purchasing habits.

• buying motives.

• annual incomes.

• personal attitudes.