Email Etiquette and Components Quiz

Which of the following is an example of a professional tone in a hotel industry email?

• Thank you for your inquiry about room availability for December.

• Hey, got your email about rooms. What do you need?

• Please reply ASAP so I can figure out your request.

• Yo, let me know if you need more info!

It's okay to use all capital letters for emphasis in a professional email.

• True

• False

When responding to a complaint, it is important to remain __________ and offer solutions.

What is the most professional way to start an email?

• • Good morning, Mr. Brown

• • Hello, Mr. Brown

• • Hi, Mr. Brown

• • Dear Mr. Brown,

Which subject line is most appropriate for replying to a hotel reservation inquiry?

• Reservation Inquiry for December 10-12

• Re: Your Email

• About your dates!

• Urgent!!!

We ______ to inform you that the hotel is fully booked for the requested dates.

Which word best completes the sentence: 'I would be __________ if you could confirm your arrival time.'

• grateful

• happy

• relieved

• excited

What should each part of a professional email achieve?

1. Greeting:

• • End the email with contact information.

• • Explain the purpose of the email

• • Establish a polite tone and acknowledge the recipient

• • Ask for information directly.

What should be included in the email signature?

• Just your name

• Your name, position, hotel contact information

• A long inspirational quote

• Emojis

Using abbreviations like 'u,' 'btw,' or 'pls' is acceptable in professional emails.

• True

• False