AnyMind Beginner (Lesson 1-6) Quiz

AnyMind Beginner (Lesson 1-6) Quiz

12th Grade

50 Qs

quiz-placeholder

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AnyMind Beginner (Lesson 1-6) Quiz

AnyMind Beginner (Lesson 1-6) Quiz

Assessment

Quiz

English

12th Grade

Practice Problem

Hard

Created by

Kashumu Official

Used 4+ times

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50 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If a customer has a question about our product, they can submit an ___ to our support team.

complaint

inquiry

feedback

satisfaction

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

To improve customer ___, we must consistently meet their expectations and provide good service.

resolution

inquiry

satisfaction

retention

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

After listening to the customer's concerns, the agent provided a quick ___ to address the issue.

complaint

feedback

resolution

satisfaction

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

It's important to ___ when a customer raises a concern to show that we take them seriously.

apologize

acknowledge

assist

retain

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Customer ___ is essential for long-term business growth.

complaint

retention

feedback

resolution

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

You ___ apologize if a customer is unhappy with the service.

should

may

can

might

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The customer service team ___ respond to complaints within 24 hours.

might

must

may

could

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