Understanding E-Commerce Essentials

What is e-commerce?

• E-commerce is the exchange of physical currency for goods.

• E-commerce is a type of social media platform.

• E-commerce is the buying and selling of goods and services over the internet.

• E-commerce refers to in-person shopping at retail stores.

Name three types of e-commerce.

• C2B

• D2C

• B2G

• B2C, B2B, C2C

What is the primary purpose of a business website?

• To provide a blog for personal opinions and stories.

• To create a social media profile for the business.

• To establish an online presence and provide information about products or services.

• To serve as a platform for online gaming.

Why is a technically qualified workforce important for e-business?

• A technically qualified workforce is crucial for managing digital platforms, enhancing cybersecurity, optimizing operations, and driving innovation in e-business.

• A technically qualified workforce is primarily for increasing physical store sales.

• A technically qualified workforce is irrelevant to customer satisfaction.

• A technically qualified workforce is only needed for traditional businesses.

What role does the sales department play in e-commerce?

• The sales department focuses solely on product development.

• The sales department handles logistics and shipping operations.

• The sales department is responsible for IT support and website maintenance.

• The sales department drives revenue by managing online sales, customer relationships, and sales strategies.

List two resources required for successful e-business implementation.

• Marketing strategy

• Customer feedback

• Social media presence

• Technology infrastructure, Skilled workforce

What should be included on a business website?

• Privacy Policy, Terms of Service, FAQ

• Homepage, About Us, Services/Products, Contact Information, Testimonials, Blog/News, Social Media Links

• Employee Login, Internal Documents, Company Policies

• Product Catalog, Pricing List, Shipping Information

How can a business ensure prompt delivery of orders?

• Outsource all delivery tasks to a single courier service.

• Increase product prices to cover delays.

• Implement efficient inventory management and optimize logistics.

• Limit the number of orders processed each day.

What is an Internet Service Provider (ISP)?

• A software application for browsing the web.

• A device that connects computers to a local network.

• An Internet Service Provider (ISP) is a company that provides access to the Internet.

• A type of computer virus that affects internet connectivity.

What is an Application Service Provider (ASP)?

• An Application Service Provider (ASP) is a company that offers software applications and services over the internet.

• A provider that only sells hardware solutions.

• A company that develops mobile applications exclusively.

• An organization that provides internet connectivity services.