Lesson 3A-B Midterm Review

You are the manager in charge of maintaining desktop computers. A user reports that she can't turn her computer on. After some investigation, you find that the power supply is malfunctioning. Which of the following actions should you perform next?

• Determine whether escalation is required.

• Create an action plan.

• Fix the problem.

• Document the problem.

A user reports that her system is running slowly when saving files. You determine that you'll need to upgrade her hard disk. You identify the components that are required and schedule the repair for later that afternoon. Which of the following steps have you forgotten in your troubleshooting process?

• Verify system functionality.

• Implement the solution.

• Create an action plan.

• Perform a backup.

A user has called to complain that her computer won't boot. It stops on the system startup screen right after the memory has been tested and displays a 301 keyboard error. Which of the following troubleshooting steps is the BEST to try first?

• Download and install the latest keyboard driver from the manufacturer's website.

• Verify that no keys are being pressed down during POST.

• Verify that the latest UEFI firmware updates have been applied.

• Install a new keyboard on the computer.

A user reports that the projector in the conference room has display issues when it is connected to his laptop. After identifying the cause and completely resolving the issue, the projector displays the images perfectly both on his laptop and on the projector. Which of the following troubleshooting strategies should you perform next?

• Document the solution.

• Establish what has changed.

• Test the solution.

• Identify the problem.

As an IT technician for your company, you have been notified that the Windows domain does not seem to be functioning properly. Being familiar with domains, you are fairly confident you know what the issue is. But just to be safe, you take the applicable time to gather additional information and to identify what, if anything, has changed.

Which of the following is the BEST next step?

• Determine the appropriate fix.

• Create a hypothesis.

• Implement the fix.

• Identify what has changed.

• Gather information.

What is the role of the CMOS in a modern computer?

• Coordinates the use of system hardware with the operating system.

• Saves information about system devices.

• Loads the operating system into memory.

• Tests hardware during system startup.

When do you need to upgrade the system BIOS?

• Whenever you add a new peripheral device, such as a keyboard, mouse, or printer.

• Whenever you install a new hard disk drive.

• Whenever a BIOS update provides functionality that is not currently supported, but is required by the operating system or hardware.

• Whenever the BIOS settings need to be modified.

You have purchased a new notebook. This notebook system uses UEFI firmware and comes with Windows 11 preinstalled. However, you want to use Linux on this system. You download your favorite distribution and install it on the system, removing all Windows partitions on the hard disk in the process. When the installation is complete, you find that the operating system won't load when the system is rebooted. Which of the following would allow your computer to boot to Linux?

• Disable SecureBoot in the UEFI configuration.

• Reinstall Windows 11 on the system.

• Set the boot order to boot from the hard disk first in the UEFI configuration.

• Enable the TPM chip on the motherboard.

• Enable SecureBoot in the UEFI configuration.

To fix a problem you are having with your PC, you have determined that you must flash the computer's BIOS. Which of the following would MOST likely need to be completed prior to flashing the BIOS? (Select two.)

• Create a backup of the hard disk in the event of a failure.

• Locate the flash utility or tool that was shipped with your computer.

• Download the flash utility or tool from the manufacturer's website.

• Test the memory to ensure that it is functioning properly.

• Properly identify the motherboard.

Which of the following functions are performed by the Trusted Platform Module (TPM)?

• Performs bulk encryption.

• Creates a hash based on installed system components.

• Generates authentication credentials.

• Encrypts data on the hard disk drive.