BBA IT Unit-1

What is the main purpose of an Information System (IS)?

• • A) Managing manual paperwork

• • B) Collecting, processing, storing, and distributing information

• • C) Only storing physical records

• • D) Creating physical products

Which of the following is NOT a component of an Information System?

• • A) Hardware

• • B) Procedures

• • C) Automobiles

• • D) Software

Which type of system is primarily used for high-level strategic decision-making?

• • A) Transaction Processing System (TPS)

• • B) Management Information System (MIS)

• • C) Decision Support System (DSS)

• • D) Executive Information System (EIS)

What role does hardware play in an information system?

• • A) It provides procedures for data entry.

• • B) It consists of physical devices that process and store data.

• • C) It manages customer interactions.

• • D) It controls employee behavior.

What is the primary function of a Decision Support System (DSS)?

• • A) Automating payroll processes

• • B) Analyzing data to solve complex business problems

• • C) Managing employee attendance

• • D) Creating advertisements

Which system helps businesses enhance their customer interactions and satisfaction?

• • A) Supply Chain Management (SCM)

• • B) Enterprise Resource Planning (ERP)

• • C) Customer Relationship Management (CRM)

• • D) Transaction Processing System (TPS)

What is one key benefit of using Information Systems in business operations?

• • A) Increasing manual work

• • B) Enhancing productivity and efficiency

• • C) Reducing technological dependency

• • D) Limiting online communication

How do Information Systems support decision-making in organizations?

• • A) By reducing access to information

• • B) By providing real-time data and reports

• • C) By increasing paperwork

• • D) By making decisions for managers

What is the function of an ERP (Enterprise Resource Planning) system?

• • A) Handling customer complaints

• • B) Integrating business processes like finance, HR, and supply chain

• • C) Only managing social media accounts

• • D) Conducting employee performance reviews

Which system uses automated tools like chatbots to improve customer support?

• • A) Supply Chain Management (SCM)

• • B) Customer Relationship Management (CRM)

• • C) Decision Support System (DSS)

• • D) Management Information System (MIS)