BEC3 TEST 3 READING

Staff are invited to set the standards that are used to assess their productivity.

• A

• B

• C

• D

Long-term aims are negotiated with people internal and external to the company.

• A

• B

• C

• D

Staff contribute to the monitoring of competitors' progress.

• A

• B

• C

• D

Different kinds of company need to be examined for ideas for innovation.

• A

• B

• C

• D

Staff decide on their own requirements for training.

• A

• B

• C

• D

Improving one aspect of the business affects other aspects.

• A

• B

• C

• D

All staff are informed of the company's future direction.

• A

• B

• C

• D

What point is made in the first paragraph?

• Pressures of work have a negative effect on social relationships.

• Poor communication can create an atmosphere of doubt.

• Keeping records of employees should be a high priority.

• Communicating effectively can take up a lot of time.

According to the second paragraph, staff need to

• feel involved in communication processes.

• be supplied only with relevant information.

• feel that the company understands their needs.

• be given feedback on how well they perform.

Davenport suggests organising company conferences because

• employees will be able to meet each other.

• the role of team managers will be made clearer.

• employees will have contact with senior managers.

• each staff member will receive the same information.