What is the primary goal of effective communication?

• To avoid misunderstandings

• To express feelings accurately

• To ensure the impact matches the intention

• To always speak formally

According to H. Norman Wright, how many possible messages can be interpreted during a conversation?

• Four

• Six

• Eight

• Ten

Which of the following is NOT one of Paul Watzlawick’s communication axioms?

• Every behavior is a form of communication

• Communication is always a learned skill

• Communication is cause and effect

• Every communication has a content and relationship aspect

What is the first step to becoming an effective communicator?

• Listen more than you speak

• Know your specific outcome

• Use open-ended questions

• Avoid making assumptions

“Dovetailing” outcomes in communication means:

• Making sure both parties’ needs are met

• Using complex language to impress

• Avoiding personal topics

• Discussing multiple outcomes simultaneously

Which criterion is NOT essential for a well-informed outcome?

• Positive

• Specific and measurable

• Challenging

• Achievable

Information sharing requires all EXCEPT:

• Accuracy in expressing thoughts

• Clarity in representing experience

• Avoidance of generalizations

• Use of technical jargon

Effective listening is defined as:

• Agreeing with everything

• Following another’s thoughts and feelings accurately

• Remembering every detail

• Only listening to important points

Which is a benefit of establishing rapport in communication?

• Increasing the speed of communication

• Minimizing differences to create understanding

• Avoiding challenging topics

• Speaking without interruptions

Pacing in communication is primarily about:

• Expressing disagreement

• Matching another’s behaviors and expressions

• Speeding up conversation

• Sharing multiple viewpoints