Phone Etiquette Quiz

When you answer the phone, what should you say?

• "Who is this?"

• "Hi, what's up?"

• "Hello, this is [Your Name]."

• "What do you want?"

If you accidentally dial the wrong number, what should you do?

• Hang up immediately.

• Say "Oops!" and hang up.

• Politely apologize and say it was a mistake.

• Ask who they are.

If someone else answers when you call a friend, what should you say?

• "Is [Friend's Name] there, please?"

• "Put [Friend's Name] on."

• "Where is [Friend's Name]?"

• Hang up without saying anything.

If someone calls and asks to speak to your parents but they aren't home, you should:

• Say, "They're not here. Call back later."

• Say, "They're busy, don't call again."

• Offer to take a message or ask them to call back later.

• Hang up.

When you pick up the phone, your tone should be:

• Friendly and clear

• Loud and aggressive

• Quiet and mumbling

• Bored and uninterested

What should you do if you need to put someone on hold?

• Just place the phone down without saying anything.

• Say, "Hold on for a minute, please."

• Hang up on them.

• Start talking to someone else without saying anything.

If you have to end a call, you should:

• Hang up without saying anything.

• Say goodbye politely.

• Say, "I'm done now."

• Put the phone down and walk away.

When leaving a message, what is important to include?

• Your favorite color

• Your name, number, and reason for calling

• Only your name

• Just your phone number

Which of these is a good greeting to use on the phone?

• "Hey, who's this?"

• "Hello, how can I help you?"

• "What's up?"

• "Yeah?"

If you receive a call but can't talk, what should you do?

• Hang up.

• Tell the caller you'll call back.

• Ignore the call.

• Whisper so they can barely hear.