AI Specialist_Part 1

Which feature of the Einstein Trust Layer helps limit hallucinations and decrease the likelihood of unintended outputs?

• Dynamic Grounding with Secure Data Retrieval

• Prompt Defense

• Toxicity Scoring

What is one way the Einstein Trust Layer ensures data privacy?

• The Einstein Trust Layer detects and masks sensitive information before sending it to the large language model (LLM).

• The Einstein Trust Layer assigns role-based access controls to regulate data access.

• The Einstein Trust Layer enhances firewall protections to prevent unauthorized access.

A healthcare company is implementing Salesforce Einstein to enhance its customer service operations but is highly concerned about data privacy and healthcare regulation compliance. The company requires that no patient data is used for model training or product improvements. What feature of the Einstein Trust Layer addresses the organization's data privacy concerns?

• Zero-Data Retention Policy

• Dynamic Grounding

• Prompt Defense

From where is the Einstein Generative AI Audit and Feedback Data Report package accessed?

• Data Cloud

• Marketing Cloud

• Sales Cloud

A sales team wants to use AI to prioritize outreach to potential customers, based on their likelihood to convert. Which feature of Einstein for Sales Cloud should the sales team use?

• Einstein Opportunity Scoring

• Einstein Activity Capture

• Einstein Lead Scoring

A company is preparing to reach out to potential leads who have shown interest in the company's latest product. The company wants to send personalized emails based on each lead's interactions and interests. Which feature should the company use?

• Einstein Sales Emails

• Einstein Service Replies

• Einstein Automated Contacts

A customer support team manages a high volume of customer inquiries daily. The team wants to leverage generative AI to decrease the time it takes to draft and send responses to customers. Which feature should the company use?

• Einstein Case Classification

• Einstein Call Summaries

• Einstein Service Replies for Email

A support team manager wants to implement a feature that will help agents quickly catch up on ongoing customer conversations. The manager needs a solution that helps agents create an outline of completed conversations within a case, including the issue and resolution. Which feature meets these requirements?

• Einstein Service Replies for Chat

• Einstein Work Summaries

• Einstein Article Recommendations

An HR team needs to create personalized onboarding materials for new employees across different departments. These materials should include department-specific training plans, company policies, and customized welcome messages. The team wants to ensure consistency across all documents while saving time in the creation process. Should they use Prompt Builder, and why?

• Yes, because Prompt Builder can generate consistent and customized onboarding materials based on predefined templates

• No, because onboarding materials require a personal touch that AI cannot provide

• Yes, but only for generating generic content like company policies, not for personalized sections

• No, because Prompt Builder is more suitable for customer-facing content, not internal documents

Your company is implementing AI solutions within Salesforce and is concerned about protecting sensitive customer data during processing. To ensure compliance and security, what does Data Masking in the Einstein Trust Layer help protect?

• Personally identifiable information

• Financial transaction details

• Sales forecasts

• Opportunity Scoring Data