CIW IBA - Lessons 2, 3, 7

You just received a joke that was emailed to you by a co-worker. You find the joke funny and consider forwarding it to another co-worker that you trust. Which human resources issue do you risk by forwarding the e-mail message?

• 1. Forgetting to include others who might find the joke funny

• 1. Copyright infringement by not providing credit to the originator of the joke

• 1. Offending a recipient who receives the joke as a result from further forwarding.

• 1. Reducing the effectiveness of spam filters

The official CIW Web site has an IP address of 72.44.192.233. Which technology  users to enter the URL www.CIWcertified.com in the browser address bar to access the site, instead of having to remember and enter the IP address?

• 1. SSL

• 1. DNS

• HTTP

• NNTP

You are using an e-mail client that you are unfamiliar with. You need to send an e-mail with an attachment but you do not see a feature labeled attachment anywhere on the client. What icon should you look for that is commonly used to invoke the e-mail attachment option?

• 1. Paper icon

• 1. Paperclip icon

• 1. Home icon

• 1. Back arrow icon

You have just checked the balance in your bank account by logging into your banks Website. Which protocol was most likely used for the transmission of your information?

• IMAPS

• 1. HTTPS

• POP

• 1. FTPS

You received a text and a threatening voicemail from an angry customer who wants to immediately discuss the shortcomings of a recently released product. You are about to walk into a mandatory meeting with your top-level leadership team. Which of the following is your best course of action?

• 1. Continue to send text messages to the customer hoping to smooth things over until you can call him on the phone after your meeting.

• 1. Request that the customer send his complaints by e-mail, knowing that any inappropriate communication will be well documented.

• 1. Do not respond to the customer.

• 1. Skip the meeting and call the customer.

Evonka is listening to music from an online music provider (such as Pandora or Jango).She builds a list of music preferences, including favorite songs. The music service then suggests additional songs she might enjoy. The music provider is an example of a cloud-computing application that uses a technology for collaborative filtering, which helps define the list of songs available to listeners. Which term describes this technology?

• 1. Bit-torrent

• 1. Crowdsourcing

• Grid computing

• 1. Software as a Service

Which of the following is a legal and ethical practice?

• 1. Copying someone else’s written work found on the Internet and presenting it as your own, as long as it is for schoolwork.

• 1. Trying shareware for free and paying for it only after you decide to keep using it.

• 1. Downloading copyrighted artwork and using it as a background on your Web site.

• 1. Downloading music and motion pictures as long as they are from a peer-to-peer network.

Melanie works in the sales department at XYZ Company. She decides that her company’s marketing team has done a poor job representing the company’s brand. Without direction or permission, she starts her own social networking account to help. This accounts name is called XYZ Professional. To customize her page, she uses company logos and verbiage from the company Web site. She then begins communicating with customers and individuals interested in XYZ via this service. Which of the following would be the most appropriate response to Melanie’s actions by the company?

• 1. Providing a link to Melanie’s page from the company’s official social networking account. 

• 1. Sending Melanie a request from the company’s Human Resources department to stop using company logos, yet allowing her to continue using this social networking account

• 1. Adding references to Melanie’s social networking page in the company’s internal newsletter

• Terminating Melanie’s employment for copyright and trademark violation, with a cease- and-desist letter asking for control of the account

What is the primary benefit of using social tagging in a business environment?

• • It allows for real-time data processing.

  • of information.

  • It improves the speed of software applications

• • It facilitates better organization and retrieval

• • It enhances the security of online communications.

• • It improves the speed of software applications

What is the primary purpose of using SMS in the context of sending a business proposal, as discussed in the provided scenario?

• • To send the full proposal as a text message

• • To provide a summary of the proposal

• • To notify the manager about an email containing the proposal

• • To outline the proposal in detail