Hotel Front Office Equipment Quiz

Which of the following is used for processing hotel reservations and transactions electronically?

• Global Distribution System (GDS)

• Computerized Reservation System (CRS)

• Room Rack

• Key Rack

What is the primary purpose of the Global Distribution System (GDS)?

• To distribute hotel reservation information worldwide

• To track guest folios

• To monitor room service requests

• To create guest check-in documents

Which equipment is designed to reflect the availability of rooms and help control overbooking for up to six months?

• Folio Tray

• Room Rack

• Room Availability Board

• Key Rack

What is the main function of the Folio Tray in a hotel front office?

• To store guest room keys

• To display room availability

• To store and arrange guest folios by room number

• To post charges to guest accounts

Which piece of front office equipment is considered the most important for tracking room status?

• Fax Machine

• Room Rack

• Paper Shredder

• Switchboard

What does the Room Rack primarily do?

• Stores guest keys

• Holds room rack slips that display guest room status and information

• Stores guest folios

• Processes guest reservations

What is the function of the Key Rack in the front office?

• To store guest folios

• To store and organize guest room keys

• To monitor guest transactions

• To display guest room status

What is the main purpose of a Paper Shredder in the Front Office?

• To destroy confidential documents by cutting them into fine particles

• To store sensitive guest information

• To print guest folios

• To process guest reservations

What is the primary use of a Fax Machine in a hotel front office?

• To receive guest reservations

• To send scanned documents and images via telephonic transmission

• To print guest folios

• To store guest details

A Credit Card Machine is commonly referred to as a:

• Magnetic Stripe Reader

• Point of Sale (POS) Terminal

• Postage Meter

• Account Posting Machine