Quiz về Dịch vụ Khách hàng

If you are not satisfied with the product, you can ________ the order and get a refund.

• share

• cancel

• conduct

• report

Before we finish the conversation and _______ the phone, make sure to review the main points and say what the next step is so that the customers can know what they should do.

• get back

• dial

• get through

• hang up

Satisfied customers will come back for more products or services, and they can even _______ the company to their colleagues or friends.

• recommend

• purchase

• order

• support

If there are delivery problems, the company must apologize to the customers politely and ________ the product immediately.

• exchange

• fit

• ship

• rely

As a customer service officer, you need to make a _______ of the important points you want to discuss with the customers.

• checklist

• sense

• complaint

• reservation

If you don't have the information your customer needs, promise to _______ to them, and give a specific time.

• get through

• hang up

• dial

• get back

Most companies now have a helpline to provide technical _______ if customers have any problems with their technological products or services.

• action

• support

• installation

• responsibility

Last week, I bought a jacket from a website, but it is too small and has a horrible color. Can I return that ________ product and get the money back?

• positive

• faulty

• negative

• effective

I really like their delivery service because they always ________ the products on time and in perfect conditions.

• set

• ship

• fit

• rely

It is the policy of our company that customer service officers have to _______ missed calls at the very earliest opportunity.

• return

• hang up

• dial

• get through