Communication Techniques in Negotiations

The video discusses the importance of voice tone in communication, highlighting how it can influence mood and brain function. It explains the use of inflexion to convey messages and the mirroring technique to enhance understanding in negotiations. The concept of fairness is explored, emphasizing its impact on negotiation outcomes and relationships.

How does a positive tone of voice affect brain function?

• It makes people more aggressive.

• It increases brain efficiency by 31%.

• It has no effect on brain function.

• It decreases brain efficiency by 31%.

What is the purpose of using downward inflection in communication?

• To assert certainty.

• To make people feel defensive.

• To indicate flexibility.

• To encourage collaboration.

How can upward inflection be used in questioning?

• To make the question sound more aggressive.

• To encourage a defensive response.

• To make the question sound more collaborative.

• To assert dominance.

What is the primary technique of mirroring as taught in the video?

• Copying body language.

• Repeating the last one to three words.

• Using the same tone of voice.

• Mimicking facial expressions.

What is a benefit of using mirroring in negotiations?

• It makes the other person feel uncomfortable.

• It helps to buy time and understand the other person better.

• It ends the conversation quickly.

• It shows that you are not paying attention.

How does mirroring help in understanding a counterpart's position?

• It reveals the stability or softness of their position.

• It makes them more aggressive.

• It confuses them.

• It makes them change their position.

What does the term 'fair' often indicate in negotiations?

• A lack of interest in the deal.

• A willingness to compromise.

• A manipulative tactic or perceived aggression.

• A sign of agreement.

What might happen if someone feels treated unfairly in a negotiation?

• They might walk away or make implementation difficult.

• They will likely enhance the quality of their work.

• They will offer a better deal.

• They will agree to the terms immediately.

What is a potential consequence of using the 'F bomb' in negotiations?

• It makes the negotiation process faster.

• It guarantees a successful deal.

• It can put the other party on the defensive.

• It strengthens the relationship.

Why is it important to be cautious with the term 'fair' in negotiations?

• It can be perceived as aggressive or manipulative.

• It always leads to a positive outcome.

• It has no impact on the negotiation process.

• It is rarely used in negotiations.