G3

What is the role of a receptionist?

• Answer the phone
• Keep the diary up to date
• Take the customers details
• All options shown

What details do you need to make a warranty claim

• Car colour
• Mileage
• MOT expiry date
• Insurance details

Which of the following are NOT found on a job card.

• Date
• Costumers phone number
• Mechanics phone number
• Reg number

tyres fitted on a high performance car, the speed rating must at least the same as the original

• True
• False

Supply records for a three year old vehicle part may be needed when:

• Making a manufacturers warranty claim
• Carrying out the first MOT test
• Deciding when to charge the battery
• Spraying an accident damaged panel

When supplying parts for vehicle steering system, second-hand spare parts are acceptable to fit

• True
• False

If realistic commitments to colleagues are not kept, it:

• Does not matter
• Shows a lack of respect
• Cannot be helped
• Cannot effect performance

The administration department will normally deal with customer:

• Workshop loading
• Parts enquiries
• Invoices and receipts
• Vehicle repairs

If parts or vehicles are not delivered on time:

• Customers satisfaction is lowered
• The customer will not have to wait
• Customers satisfaction is raised
• It does not matter that much

Complicated messages from suppliers should:

• Be passed on to colleagues verbally, when next time seen
• Be passed on to colleagues immediately, in writing
• Be recorded and played back at lunch time
• Be left to others, to deal with at some point