Motor Vehicle G3 Quiz

Which of the following is most likely to provide technical data for a vehicle repair?

• Job card
• Owner's handbook
• MOT tester's manual
• Vehicle workshop manual

Carrying out routine service/repair, you should report any defects to your supervisor so that:

• you can't be blamed if it goes wrong after the service
• additional parts required can be ordered without any delay
• shows your supervisor that you're observant & knowledgeable
• customer can be contacted for their authority to do the work

Which is NOT likely to provide specific technical information relating to a vehicle?

• A hard copy workshop manual
• A CDROM vehicle data disc
• The vehicle's on-board computer
• The customer's file

To save on publishing and distribution costs, many manufacturers now supply technical info:

• on CD Rom
• in paper format
• on microfiche
• on a web site

The best way to understand the function and purpose of an after-market component is to:

• read the manufacturers instructions
• ask the customer
• trial and error
• ask a colleague

Why is it necessary to test equipment before returning the vehicle to the customer?

• To understand component's function better for the next time
• To ensure correct function before release
• To show the customer how the components work
• To add time to the task, so that the customer pays more

A timescale for a task is agreed before starting the work to:

• keep you working hard on the task
• slow you down, so the customer pays more
• indicate cost of labour, which can be agreed with customer
• calculate the technicians bonus

How and when is it best to report that a task will take longer than agreed?

• Tell your manager as soon as you know
• Tell your manager at the end of the task
• Tell the customer why it took longer when they collect car
• Write on the job card why it took longer

Your classmate's garage disposes brake fluid down the drain. You tell your friend he should:

• say nothing at all as it is okay to do this.
• say nothing as it may mean that he could lose his job.
• speak to his training officer or college tutor.
• inform the council offices.

2 workmates talk about work, 1st says 'quicker is better' 2nd says 'right first time is better'

• you agree quicker is better
• you accept both views and work to the best of your ability.
• you agree that slower is better.
• you decide that neither can do the job properly.