H&T Unit 3 Review

What are hard skills in the hospitality and tourism industry?

• Interpersonal attributes
• Learned through education and practice
• Natural talents
• Cultural awareness

Which of the following is an example of a soft skill?

• Mathematics
• Communication
• Data analysis
• Computer programming

Why are fundamental math skills important in hospitality?

• For customer interaction
• For daily operations
• For marketing strategies
• For staff management

Which calculation is essential for determining tips?

• Addition
• Subtraction
• Percentages
• Division

What is the first step in calculating a percentage discount?

• Multiply the discounted price by 100
• Subtract the final price from the original price
• Divide the original price by the discounted price
• Add the original price to the discounted price

Effective communication in hospitality primarily helps with:

• Managing finances
• Understanding guest needs
• Training staff
• Marketing services

What is the primary purpose of analytics in the hospitality industry?

• To streamline raw data analysis
• To enhance employee performance
• To reduce operational costs
• To improve marketing strategies

Which of the following is NOT a basic computer skill required in hospitality?

• Word processing
• Spreadsheets
• Graphic design
• Database management

What is a critical aspect of computer security in hospitality?

• Creating marketing materials
• Managing social media accounts
• Protecting sensitive information
• Conducting customer surveys

Which degree focuses on the operational aspects of running a hotel?

• Hospitality Administration
• Meeting Management
• Hotel Management
• Business Administration