Line Crew Leadership and Practices Quiz

Why are power companies placing a high level of emphasis on customer service?

• To reduce costs

• To improve employee satisfaction

• To provide new service to customers in a timelier manner

• To increase profits

What is critical for a crew leader to influence crew member behaviors?

• Setting a good example

• Offering incentives

• Providing more breaks

• Increasing salaries

What might crew leaders be evaluated on?

• Safety, productivity, and work quality

• Number of hours worked

• Amount of equipment used

• Number of projects completed

What is the directing style of leadership?

• Soliciting input from subordinates

• Giving detailed instructions and supervising closely

• Allowing employees to work independently

• Encouraging team collaboration

What does the participating style of leadership involve?

• Reviewing employee performance

• Giving detailed instructions

• Supervising closely

• Allowing complete autonomy

What happens if crew members observe a leader violating a safety rule?

• They will report it immediately

• They will likely feel the rule is not important

• They will follow the rule more strictly

• They will ignore the leader

What is the result of a crew leader setting a poor example?

• Increased productivity

• Improved safety

• Crew members may feel rules are unimportant

• Enhanced teamwork

What information is captured in the job hazard analysis?

• A checklist of the work taking place

• A list of employee names

• A summary of past accidents

• A financial report

What resources are under the control of the crew leader?

• Vehicles, equipment, tools, material costs, and labor

• Only vehicles and equipment

• Only tools and labor

• Only material costs

What is the purpose of decision-making in leadership?

• To select the best possible outcome

• To avoid making any decisions

• To follow orders without question

• To delegate all tasks