Crew Leader Responsibilities and Customer Service

Explain why the early line crew foremen typically had many workers on their crews. (For more information, refer to section 2.1 of the manual)

Provide an example of how the crew leader’s behavior might influence crew member behaviors. (For more information, refer to section 2.4 of the manual)

Explain how a crew leader might be evaluated along with the areas of performance that might be evaluated? (For more information, refer to section 3.3 of the manual)

In what ways does the crew leader evaluate the crew members?

List some examples of short-term and long-term decisions that crew leaders would typically have to make. Crew member assignments (short term); Recommending the progression of an apprentice (long term). (For more information, refer to section 4.2 of the manual)

Why is it important to understand your leadership style?

What can you consider the next time you make a difficult decision?

Identify ways to improve working relationships with your crew members.

What actions can a crew leader take to encourage crew members to work safely and efficiently?

What are some ways you can involve the crew in the tailboard?