PRODUCTION MANAGEMENT 3

What does TQM stand for?

• Total Quality Management

• Total Quality Measure

• Total Quantity Management

• Total Quality Method

Which of the following is a key characteristic of TQM?

• Individual focus

• Customer focus

• Short-term goals

• Limited involvement

Who is involved in TQM?

• Only management

• Only employees

• Management, workforce, suppliers, and customers

• Only customers

What is the primary goal of TQM?

• Increase profits only

• Improve product quality and customer satisfaction

• Reduce workforce size

• Limit supplier involvement

What is a Check Sheet used for in TQM?

• To track employee attendance

• To collect and organize data on problems in products or services

• To evaluate employee performance

• To manage financial records

What does a Fishbone Diagram help identify?

• Financial losses

• Employee performance issues

• Potential causes of a specific problem

• Customer satisfaction levels

What is the purpose of a Flowchart in TQM?

• To display financial data

• To show how a process operates using standard symbols

• To manage human resources

• To track sales performance

What information does a Pareto Chart provide?

• The average cost of production

• The ranking of categories from largest to smallest occurrences

• The number of employees in each department

• The timeline for project completion

How does a Histogram function in TQM?

• It shows relationships between variables.

• It displays the frequency of outcomes.

• It tracks project timelines.

• It evaluates customer feedback.

What does a Scatter Diagram illustrate?

• The frequency of defects in products

• The relationship between two variables

• The timeline for project completion

• The number of employees required for a task