[OM] CHAP 1

Operations managers are responsible for assessing consumer wants and needs and selling and promoting the organization's goods or services.

• True

• False

Often, the collective success or failure of companies' operations functions will impact the ability of a nation to compete with other nations.

• True

• False

Companies are either producing goods or delivering services. This means that only one of the two types of operations management strategies are used.

• True

• False

Operations, marketing, and finance function independently of each other in most organizations.

• True

• False

The greater the degree of customer involvement, the more challenging the design and management of operations.

• True

• False

Goods-producing organizations are not involved in service activities.

• True

• False

Service operations require additional inventory because of the unpredictability of consumer demand.

• True

• False

In for-profit organizations, the value of outputs is measured by the prices customers are willing to pay for goods or services.

• True

• False

The use of models will guarantee the best possible decisions.

• True

• False

People who work in the field of operations should have skills that include both knowledge and people skills.

• True

• False