FCJII.6C QUIZ DE-ESCALATION

Why is active listening important for officers?

• It helps them avoid difficult situations

• It allows them to gather crucial information and shows respect

• It makes them appear more authoritative

• It helps them speak more

Which of the following is a technique of active listening?

• Avoiding eye contact

• Interrupting frequently

• Maintaining eye contact

• Speaking louder than the speaker

What should you do after listening to someone actively?

• Ignore what was said

• Summarize and reflect back what you've heard

• Change the subject

• Criticize the speaker

What is the overall effect of active listening on cooperation?

• Decreases cooperation

• Has no effect on cooperation

• Increases cooperation

• Makes cooperation irrelevant

What is one importance of empathy in policing?

• It helps to humanize the officer in the eyes of the individual

• It makes the officer appear weak

• It encourages officers to ignore individuals

• It increases hostility

What does empathy encourage in communication?

• Closed communication

• Open communication

• Miscommunication

• Silence

What can nonverbal communication convey in tense situations?

• Confusion and chaos

• Calmness and control

• Anger and frustration

• Excitement and enthusiasm

What should nonverbal cues match in communication?

• The weather

• Your verbal message

• The time of day

• Your mood

What is the definition of offering choices in conflict resolution?

• Forcing individuals to make a decision

• Presenting individuals with options to resolve the situation

• Ignoring the individual's preferences

• Making decisions for the individual

What is a key aspect of respecting the individual's choice?

• Ignoring their decision

• Forcing a decision upon them

• Allowing them to make their own decision

• Making the decision for them