Understanding Bias and Diversity in the Workplace

The video discusses Starbucks' response to a racial incident and critiques the ineffectiveness of traditional diversity tools. It highlights five patterns of workplace bias and emphasizes the need for structural changes. The video suggests using evidence-based bias interrupters and metrics to address bias, showing how small changes can lead to significant improvements in diversity, equity, and inclusion.

What was the main response of Starbucks to the viral incident involving two Black men in 2018?

• They offered free coffee to all customers.

• They fired the manager involved.

• They closed all stores for diversity training.

• They increased their coffee prices.

Why are one-time bias training sessions considered ineffective?

• They are not attended by all employees.

• They are too expensive.

• They focus too much on technical skills.

• They do not change a company's culture.

What is the 'prove it again' pattern of bias?

• A pattern where some groups have to repeatedly prove their competence.

• A pattern where everyone is treated equally.

• A pattern where only technical skills are valued.

• A pattern where only women face bias.

Which group reports experiencing all five patterns of bias?

• Women of color

• White women

• White men

• Men of color

What is a 'bias interrupter'?

• A new type of diversity training.

• A way to promote only women in the workplace.

• A method to stop bias in its tracks using evidence and metrics.

• A tool to increase company profits.

In the real-life example, what was the consequence of unchecked gender bias?

• More women in leadership roles.

• Increased company profits.

• Improved employee morale.

• Jeopardizing the company's mission.

What was one of the solutions implemented to address bias in performance evaluations?

• Eliminating performance evaluations altogether.

• Focusing only on technical skills.

• Hiring more male employees.

• Redesigning the performance evaluation form.

How did the use of bias interrupters affect feedback for people of color?

• It increased constructive feedback by 30%.

• It had no effect on feedback.

• It only benefited white men.

• It decreased the amount of feedback.

What is the new DEI playbook's approach to achieving diversity goals?

• Using standard business tools and metrics.

• Relying on sincere conversations about inequality.

• Focusing only on hiring more diverse candidates.

• Using traditional diversity training methods.

What is the main message to CEOs regarding diversity, equity, and inclusion?

• They already know what to do using standard business tools.

• They should ignore diversity issues.

• They need to hire more consultants.

• They should focus only on gender diversity.